Job Details

Customer Service Representative is responsible for addressing inbound calls to Customer Service with the intent of prioritizing, resolving or redirecting the call to ensure the satisfaction of Boston Scientific patients and practices. Your responsibilities will include: Answer all incoming Customer Service calls promptly and manage them effectively and efficiently Address questions and educate patients, practices, and sales staff Handle specified technical monitor issues Redirect calls to subject matter experts as defined in protocols Notate patient accounts for activities and disconnect Assist patients requests for additional supplies by placing orders on their behalf Document all calls or correspondences. Handle Emails/ VM s as assigned Demonstrate empathy and decrease customer tension Promote the value of Preventice remote monitoring to reduce cancellations Must communicate in a professional, empathetic and diplomatic manner with good voice quality, dictation, and articulation. Wor...Call Center, Customer Service, Compensation, Manufacturing, Technology, Patient