Job Details

OverviewThe Director - IT Operations & Security is responsible for the strategy, management, and execution of IT infrastructure and security for Kirby Enterprise, providing exceptional service to and reliability to all stakeholders. ResponsibilitiesEnterprise Security

• Act as a security leader for the enterprise.
• Select, monitor and maintain all cyber security operations tools and services.
• Maintain a cyber security awareness training program.
• Conduct periodic cyber security tests.
• Maintain and conduct tests on our cyber security incident response plan.
• Represent Kirby in industry cyber security organizations.
• Identify efficiency and reliability issues to improve user experience and operation gains.
• Lead presentations on cybersecurity to executive level management and board.IT Operations/Architecture & Planning
  • Review tasks within the ticketing system; and does a periodic overall ticket review.
  • Review SLA vs. ticket response time - address any gaps/deficiencies as necessary.
  • Address with the team any open Employee Survey response reviews.
  • Help team prioritize issues, identifying efficiency and reliability issues to improve user experience and operation gains
  • Identifying gaps in current environment for reliability needs.
  • Identify and address business continuity needs to increase efficiency.
  • Develop project plans with the team using appropriate management tools - ensuring that projects deadlines are met, and stakeholders have timely communication.
  • Ensure all documentation is up to date and stored in a central location.
  • Mentor and guide the team - holding them accountable and meeting expectations with an eye towards excellent customer service.
  • In coordination with the CIO, develop, manage and maintain IT budget.
  • Ensure that company is compliance with all auditory requirement - running reports monthly to ensure controls and expirations comply.
  • Meet with auditors and compliance group as necessary and provide documentation and explanation as needed.
  • Vendor management: contract review and negotiations.QualificationsQualifications Knowledge & Skill
    • Strong customer service skills for both our external and internal customers.
    • Strong project management skills.
    • Experience with Rapid7, SentinelOne, Tanium, Microsoft, etc. is preferred.
    • Ability to manage and provide network and server administration guidance Cybersecurity and Network certifications preferred.
    • Ability to inform on telecom administration.
    • Has a strong grasp of regulatory and compliance needs - audit.
    • Ability to communicate effectively with all levels of management using the spoken and written word.
    • Ability to negotiate and persuade to influence others towards achieving defined goal.
    • Ability to communicate in writing clearly and concisely.
    • Ability to make critical decisions while following company procedures.
    • Ability to find a solution for or to deal proactively with work-related problems.
    • Ability to effectively prioritize and manage multiple assignments.Education:Bachelor's Degree in Information Technology or related field, required.Experience:Minimum 10 years working in a multi-matrixed company within a complex IT environment.Working Conditions: Standard Office Criteria.
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