Job Details
General Manager (Miss J's Cafe)
2025-04-04 LV Petroleum Houston,TX
Description:
Leadership & Team Management:
The General Manager (GM) at Miss J's Caf-- is responsible for overseeing the day-to-day operations of the caf--, ensuring smooth and efficient service, and maintaining a positive, productive environment for both staff and customers. The GM will be tasked with driving the overall success of the business, including managing staff, inventory, customer satisfaction, and financial performance.Key Responsibilities:
- Lead, train, and motivate caf-- staff, including chefs, servers, and other personnel.
- Foster a positive and collaborative work environment to ensure high morale and productivity.
- Schedule and supervise staff shifts to ensure proper coverage.
- Handle hiring, onboarding, and staff development to ensure a high standard of service.
- Operations Management:
- Oversee daily operations, ensuring that the caf-- runs smoothly, efficiently, and in accordance with safety and hygiene standards.
- Ensure consistent product quality and presentation.
- Maintain high levels of customer service and ensure that guests have a positive experience.
- Manage inventory, ordering supplies, and ensuring proper stock levels are maintained.
- Coordinate with the kitchen to ensure timely food preparation and service.
- Financial Management:
- Monitor and control costs, including labor, food, and beverage expenses, to maintain profitability.
- Prepare and manage the caf--'s budget and financial goals.
- Analyze financial reports and use data to make informed decisions.
- Assist in pricing strategies and promotions to optimize revenue.
- Customer Experience:
- Ensure that customer complaints and concerns are addressed promptly and professionally.
- Encourage customer loyalty through excellent service and a welcoming atmosphere.
- Engage with customers to gather feedback and continuously improve the caf--'s offerings and service.
- Marketing & Promotion:
- Collaborate on marketing strategies to drive business growth and increase customer traffic.
- Organize and participate in events, promotions, and special initiatives to boost visibility and sales.
- Manage social media accounts and online presence, responding to reviews and engaging with the community.
- Compliance & Safety:
- Ensure the caf-- complies with all health and safety regulations, including food safety standards.
- Oversee the proper handling of food and beverage products to maintain a safe environment for customers and staff.
- Manage and maintain health, safety, and sanitation procedures.
- Administrative Duties:
- Handle payroll, accounting, and employee records.
- Prepare reports for ownership regarding performance, finances, and operational needs.
- Maintain a clean and organized caf-- environment.Skills and Qualifications:
- Proven experience as a General Manager or similar managerial role in the foodservice industry.
- Strong leadership, organizational, and problem-solving skills.
- Exceptional customer service skills with a passion for delivering excellent guest experiences.
- Ability to manage financials, analyze reports, and make data-driven decisions.
- Knowledge of food safety, inventory management, and general caf-- operations.
- Excellent communication and interpersonal skills.
- Ability to work flexible hours, including evenings and weekends, as required.
- Proficiency in POS systems, scheduling software, and Microsoft Office.Education & Experience:
- Bachelor's degree in Business Administration, Hospitality Management, or a related field preferred.
- 5+ years of experience in the food and beverage industry, with at least 2 years in a managerial position.
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