Job Details

North Shore Steel, Houston, Texas, United States of America

Job Description

Posted Thursday, May 29, 2025 at 6:00 AM

SSC Director of Quality

Location: Houston, TX
Reports To: General Manager

Position Overview:

The Director of Quality will be responsible for developing, implementing, and maintaining North Shore Steel: Steel Service Center's quality management system (QMS) to drive continuous improvement and operational excellence. This leadership role requires a strategic thinker who can collaborate with cross-functional teams to enhance product quality, improve processes, and uphold compliance with regulatory and industry standards.

Key Responsibilities:

• Develop and oversee the company's Quality Management System (QMS) to ensure adherence to ISO 9001:2015 and other relevant standards.
• Lead quality control and assurance efforts, including inspections, testing, and audits to ensure product compliance with customer specifications.
• Establish and monitor key performance indicators (KPIs) for quality metrics, reporting findings and driving corrective actions.
• Collaborate with operations, commercial, and supply chain teams to improve manufacturing and processing quality.
• Implement continuous improvement initiatives using Lean, Six Sigma, and other process optimization methodologies.
• Manage customer complaints and root cause analysis investigations to resolve quality issues and prevent recurrence.
• Ensure compliance with all relevant safety, environmental, and regulatory requirements.
• Lead and develop a high-performing quality team, fostering a culture of accountability and excellence.
• Partner with vendors and suppliers to establish and maintain high-quality material standards and supplier audits.
• Represent North Shore Steel in customer and industry audits, ensuring successful certification and compliance outcomes.

Qualifications & Skills:

• Bachelor's degree in Engineering, Quality Management, or related field; advanced degree preferred.
• Minimum 10+ years of experience in a quality leadership role within the steel, manufacturing, or metal processing industry.
• Strong knowledge of ISO 9001:2015, ASTM, AWS, ASME standards and industry best practices.
• Experience with Lean Manufacturing, Six Sigma, and process improvement methodologies (Green Belt or Black Belt preferred).
• Proven ability to lead and mentor teams, fostering a culture of continuous improvement.
• Exceptional problem-solving skills with experience in root cause analysis (RCA) and corrective action processes.
• Strong communication and interpersonal skills, with the ability to interact with customers, suppliers, and regulatory bodies.
• Proficiency in data analysis, quality management software, and ERP systems.

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