Job Details

North Shore Steel, Houston, Texas, United States of America

Job Description

Posted Monday, June 2, 2025 at 6:00 AM

Director of Operations

Together, We Build a Strong Future

North Shore Steel and Ford Steel are a group of industry-leading metals service centers with a 65+ year legacy of producing precision-first, customer-focused steel solutions. We serve critical industries ranging from infrastructure and construction to energy and transportation, with a deep commitment to safety, service, and continuous growth.

At North Shore and Ford Steel, we believe operational excellence is the backbone of customer success and team pride. We are seeking a Director of Operations who thrives on structure, clarity, and momentum, someone who can lead teams, enhance processes, and drive results across both steel processing and distribution operations.

This is a multi-site leadership role with high visibility to executive leadership and the opportunity to shape the operational culture of two of Houston's most respected steel brands.

Why This Role is Compelling

• Director of Operations is a Senior Leadership position, reporting directly to the General Manager of two divisions.
• You'll lead a diverse, skilled, and hardworking team across two sites, with direct influence over how steel is processed, shipped, and delivered.
• You'll be empowered to streamline operations, eliminate waste, and invest in people, not just manage KPIs, but make a lasting mark.
• You'll work side-by-side with senior leaders who believe in hands-on servant leadership, continuous improvement, and building talent from within.
• You'll have the opportunity to drive excellence across a platform of companies that are growing and evolving, with you at the helm of operations.

Key Responsibilities

• Serve as the operational leader for steel processing and distribution at North Shore in Houston, Texas, and Ford Steel in St Louis, Missouri
• Build and execute strategic operational plans to optimize throughput, labor efficiency, and service levels
• Lead and develop high-performing teams in production, logistics, and maintenance, foster accountability and trust
• Establish clear goals and develop team leaders through structured coaching, feedback, and role clarity
• Champion continuous improvement, implement Lean, 5S, and process discipline across operations
• Drive improvements in output, cycle time, scrap, downtime, and inventory flow
• Partner with maintenance to ensure equipment uptime and asset performance
• Collaborate cross-functionally with quality, safety, supply chain, and commercial teams to resolve challenges and align on priorities
• Act as a cultural steward for safety, integrity, and performance, leading by example in every decision

What You Bring

• 5+ years in a leadership role within steel, metals, or CNC-driven manufacturing operations
• Deep understanding of manufacturing processes, shop floor management, and distribution logistics
• Hands-on experience with rolling, forming, plate burning, or structural steel processing is a strong plus
• Working knowledge of Lean Manufacturing, 5S, and Six Sigma (certifications preferred but not required)
• Skilled at using ERP systems and Excel to make decisions and track progress
• Bachelor's degree preferred in operations, engineering, or business
• Excellent people leadership skills, motivator, coach, and clear communicator
• High emotional intelligence, strong personal integrity, and the ability to manage conflict constructively

What Success Looks Like

• Teams are aligned, accountable, and engaged
• Production output is high-quality, on-time, and cost-effective
• Operations are stable, structured, and continuously improving
• Leadership is felt on the floor and respected across the business
• Safety, quality, and service are not just targets; they're embedded habits

Our Core Values

• Be Safe Always
• Do the Right Thing
• Provide Great Service
• Take the Initiative
• Be an Endless Learner

Who Thrives Here?

You'll thrive in this role if you:

• Take pride in leading from the front, you're present, hands-on, and believe in servant leadership
• Have a passion for people development and know how to bring clarity and momentum to a team
• Are energized by bringing order to complexity and aligning execution with purpose
• See production metrics as a reflection of team health, not just numbers to chase

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