Job Details

Job Description

Job purpose

The Receptionist serves as the first point of contact for visitors, both by phone and in person. This role is responsible for answering a multi-line phone system, managing incoming and outgoing mail and deliveries, and assisting customers and internal personnel who contact or visit the Houston office. In addition to front desk duties, the Receptionist will also provide general administrative support when needed, including data entry, preparing documents, and other clerical tasks.

Duties and Responsibilities

• Manage all incoming and outgoing calls, deliveries, mail, and visitors efficiently and professionally.
• Answer all incoming calls using a multi-line phone system in a courteous and timely manner.
• Greet visitors in person or over the phone and direct inquiries to the appropriate contact.
• Provide callers with general information, including company address, directions, fax numbers, website, and other requested details.
• Handle incoming and outgoing mail, sorting and distributing it twice daily to the appropriate individuals.
• Coordinate daily courier pickups and overnight shipments to branches via FedEx.
• Provide general administrative support, including data entry, preparing documents, and other clerical tasks as needed.
• Place Weekly HEB grocery order
• Manage gate and door schedules as needed.

Qualifications

Experience

• High school diploma or GED.
• 1+ years of relevant work-related experience in a professional business environment is required.
• Experience in handling multi-line telephone systems.
• Working knowledge of mail processes such as postage machine, Federal Express and UPS.
• Bilingual (English/Spanish) is required.
• Excellent interpersonal and communication skills, both verbal and written.
• Ability to multi-task in a fast-pace environment.
• Possess strong organizational skills with ability to prioritize, work independently, and maintain confidentiality.
• Professional and friendly personality and appearance.
• Working knowledge of Microsoft Office (Word, Excel, and Outlook).

Skills

• Bilingual (English/Spanish) is required.
• Excellent interpersonal and communication skills, both verbal and written.
• Ability to multi-task in a fast-pace environment.
• Possess strong organizational skills with ability to prioritize, work independently, and maintain confidentiality.
• Professional and friendly personality and appearance.
• Working knowledge of Microsoft Office (Word, Excel, and Outlook).

Working Conditions

• This is a full-time, on-site position based in a professional office environment.
• Standard hours are Monday through Friday, 7:00 am to 5:00 pm
• Frequent use of standard office equipment such as computers, phones, copiers, and fax machines.
• Requires regular interaction with staff, visitors, and vendors in person, by phone, and via email.
• Ability to work effectively in a fast-paced environment with frequent interruptions.
• Professional appearance and demeanor are expected at all times.

Physical Requirements

• Primarily a desk-based role, with long periods of sitting throughout the day.
• Regular use of a computer, phone, and other standard office equipment.
• Occasional light lifting (up to 15 lbs), such as handling mail, packages or office supplies.
• Some walking within the office may be needed to assist visitors.
• Requires clear communication, in English and Spanish, in person and over the phone.
• Ability to read and work on a computer screen for extended periods.

Direct reports

This position has no direct reports.

*We are an Equal Opportunity Employer*

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties and responsibilities may change at any time with or without notice.