Job Details

Description

Do you love making a great first impression - and enjoy brightening someone's day with a smile or warm hello? Are you the kind of person who feels energized by people and thrives when you're the go-to communicator in a busy space? Do you enjoy having a clear routine, step-by-step instructions, and a supportive team around you? Can you stay cool, calm, and collected when the phones are ringing, visitors are walking in, and emails are popping up - all at once? Do you feel your best when there's a clear plan to follow and expectations are well-defined? Are you someone who actually enjoys following the rules and gets a little thrill from getting every detail just right the first time?

If you're an optimist who is happiest when you're in an environment where you get to interact with and assist others, then we need to talk...

Frazer, a leading builder of emergency medical vehicles, is currently seeking a Front Desk Receptionist to join our team. The Front Desk Receptionist at Frazer will report to the Human Resources Director and will provide a welcoming, eager to please, professional and accurate service to customers, both internal and external, through personal contact, email/chat, or via phone. Secondary duties include a variety of administrative tasks pertaining to the front desk and reception. The successful candidate will undergo onboarding and training at our Houston facility. Following this phase, they will assume their role at our Sugar Land office.

This position is expected to actively live out Frazer Core Values while working with Frazer employees, vendors, and customers to help achieve team, department, and corporate goals. Responsible for learning and reinforcing safe and proper work procedures while actively following Frazer Safety programs and other policies outlined in the Employee Handbook.

What Does a Week in the Life of the Front Desk Receptionist Look Like?

1. Arrives at work on time and clock in by 6:45 AM daily. Maintain consistent attendance and adhere to scheduled hours.
2. Follows all company dress code standards for this position and presents a professional appearance at all times.
3. Maintains a clean, organized, and welcoming front lobby and reception desk. Wipes down surfaces and equipment regularly, and promptly removes any trash or items left by visitors.
4. Ensures the kitchen is clean and stocked. Wipes down countertops, appliances, and tables per established routines. Brews coffee each morning and replenishes throughout the day as needed. Monitors and restocks kitchen supplies (e.g., utensils, coffee, filters). Clears expired items from the refrigerator weekly. Loads and unloads the dishwasher each morning and afternoon to maintain clean dishware.
5. Keeps all conference rooms clean, organized, and presentable at all times. Wipes down tables and ensures seating and materials are arranged neatly.
6. Powers on company monitors at the start of each day and shuts them down at the end of your shift. Updates daily welcome screens in accordance with visitor schedules.
7. Charges interview laptops or tablets daily. Disinfects equipment after each use and ensures systems are set up and ready for candidates.
8. Begins managing the multi-line phone system at 7:00 AM. Answer calls professionally, routes them appropriately, and takes messages or screens calls in line with company procedures.
9. Checks Dialpad voicemails daily and forwards messages to the correct team members. Documents all employee call-ins (absences/tardiness) in the call log and notifies relevant supervisors promptly.
10. Greets interviewees upon arrival and notify hiring managers via Google Chat. Administers candidate assessments, grades them, and uploads results to shared drives and calendar invites. Provides technology setup assistance for interviews and alert managers when candidates are ready.
11. Provides courteous and accurate assistance to employees, visitors, and vendors in person, email/chat and over the phone. Answers basic inquiries and refers individuals to appropriate departments as needed.
12. Enforces visitor check-in protocols including sign-in logs, issuing visitor badges and required PPE, and manages front desk access in accordance with company procedures.
13. Provides cross-functional administrative assistance to departments including filing, scanning, faxing, emailing, data entry, mail prep, calendar management as needed.
14. Receives, sorts, and distributes incoming mail and packages. Notifies employees of mail ready for pickup. Records checks and sales packet deliveries and alerts appropriate departments.
15. Oversees key checkout and return for company vehicles (Buick, Pickup, Flatbed). Tracks returns and reports missing keys to supervisors promptly.
16. Handles sensitive administrative tasks with professionalism, discretion, and confidentiality.
17. Other duties as assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Other Duties:

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee in this role. Duties, responsibilities and activities may change at any time with or without notice.

Competencies:

• Attention to detail.
• Friendly demeanor.
• Speedy response to requests.
• Very punctual and on time at all times.
• Good follow through with assigned tasks.
• Good communication skills.

Required Education and Experience:

• High School diploma or GED is required.
• Minimum one year experience as a Receptionist, Front Office Representative, or similar role.
• Hands-on experience with office equipment (e.g., computers, fax machines and printers).
• Professional attitude and appearance.
• Solid written and verbal communication skills.
• Ability to be resourceful and proactive when issues arise.
• Excellent organizational skills.
• Multitasking and time-management skills, with the ability to prioritize tasks.
• Customer service attitude.

Preferred Education and Experience:

• Bilingual in Spanish (oral and written with ability to translate documents) is preferred.
• Proficiency in Google Suite.

What's it like to be a part of the Frazer Family?

Frazer is a fast-paced company that is creating some of the most innovative vehicles in the world. You'll find a unique team of individuals who continue to push the boundaries of what is possible in the Healthcare and EMS space. A diverse team, a great culture, and a positive work environment are just some of the things that make working at Frazer so rewarding.

What Kind of Employees Thrive at Frazer?

Frazer is a company with a diverse group of employees from all over the world. Frazer welcomes employees with all types of backgrounds, cultural and socio-economic backgrounds. If you are hard working, honest and drug-free, you will love working at Frazer.

Safety & Drug Policy

Employee health and safety is a priority here at Frazer. We're committed to providing a safe, secure and productive environment for our Frazer family.

To help with this, we perform thorough background checks during the hiring process for all candidates. Convictions will not disqualify you from employment at Frazer, but failure to tell us about it up front will. Also, Frazer has a zero tolerance drug use policy and you must pass a pre-employment drug screen. If you can't pass it, we're not the place for you.

A True Culture

Frazer is a company that relies on its core values and the drive of its people. With a focus on longevity and employee success, Frazer welcomes its employees to push the envelope and drive improvement across all aspects of the company. At Frazer, you can unleash your potential!

Employee Driven Benefits

At Frazer, we take pride in listening to what our employees want in benefits. We've come up with a unique set of employee benefits and designed them around our culture.

• Weekly paycheck, so you can shop every Friday!
• Health Care Insurance
• Dental/Vision Benefit options
• 401k plan with a company match!
• Disability Insurance
• Paid Time Off that begins accruing your first day of employment
• Ten paid company holidays and ability to take time off during company shut down from Christmas to New Year's Day!
• Self-serve micro market on site for lunch and snack choices
• Flexible Work Schedules
• Professional development and skills training
• Free Life Skills Training such as financial wellness classes

How Performance is Evaluated

Communication and collaboration are key at Frazer and we encourage an environment filled with positive feedback and constructive criticism, to unleash your potential for real professional growth! We use things like self-evaluations, group reviews, and quarterly check-ins to help define a clear path to success. You will also have an opportunity to give feedback to peers to help them to grow in their roles as well.

Skills (to Pay the Bills)

Here's a list of a few competencies that the Front Desk Receptionist at Frazer should have...

• Attention to detail.
• Friendly demeanor.
• Speedy response to requests.
• Very punctual and on time at all times.
• Good follow through with assigned tasks.
• Good communication skills.

Software Knowledge

Also, here are a few software packages that the Front Desk Receptionist would eventually need to be versed in. Don't worry . . . we expect some on-the-job training.

• Google G-Suite (Gmail, Documents, Drive, Spreadsheets, etc.)
• UKG (HRIS)

Oh, and $alary

Of course, we didn't forget salary... Frazer offers competitive pay and this role will start with a salary between $20.00 - $24.00 per hour depending on education, certifications, and experience.

Work Schedule

The Front Desk Receptionist will work Monday - Thursday 6:45 AM - 4:30 PM, Friday 6:45 AM - 11:00 AM. Late afternoon/evening/weekend hours may be required as needed. Work schedules may change to accommodate production needs.

Application Process

If this sounds like a great opportunity to you, visit our website to complete the following steps:

1. Online application
2. Resume and optional cover letter
3. Culture Index Survey - as part of our process, please take this short survey (5-12 minutes to complete) on a computer, tablet, or laptop NOT a smart phone. It does not always function properly on smart phones and is difficult to see. Also, please take the survey in your native/first language (there are multiple choices besides English in the drop down menu if needed).
4. WOTC Questionnaire- Frazer participates in the Work Opportunity Tax Credit (WOTC) program, which is a federal program designed to encourage the hiring of members of certain demographic groups that typically have more difficulty securing and retaining employment. While this is optional, we encourage you to answer the following questions, completely and honestly, your answers will be kept confidential and will have no effect on your job opportunity or any benefits you or your family may be receiving.

Thanks again for your interest in Frazer. Should your skills and qualifications meet those of the position, we will contact you further. Please check your email for further application status updates.

We look forward to hearing from you!