Job Details

Job Summary

The Receptionist plays a supporting role in the daily operations of Hope Media Group's headquarters and serves as the "ambassador of first impressions" for all who visit or call. This role ensures a welcoming, hospitable, and efficient environment for guests, team members, ministry partners, and the public. The receptionist will report directly to the Sr. HR/Volunteer Services Lead and will be responsible for providing outstanding customer service to Hope Media Group staff, Board, listeners, and guests.

This position is 20-25 hours per week, Monday-Friday (afternoon shift)

Essential Functions

Team Member & Guest Relations

• Greet and welcome all guests and team members warmly, representing Hope Media Group's culture and core virtues.
• Manage front desk phone operations: answer calls, direct inquiries, and ensure prompt responses.
• Oversee visitor check-ins, security protocols, and ensure hosts are notified.

Prayer

• Be willing to pray with callers when a prayer volunteer is not available
• Maintains a non-denominational approach when praying for listeners who call in (use for prayer dept)

Administrative Support

• Assist staff with clerical duties as assigned

Demonstrated Faith

• Pray for coworkers in team meetings
• Participate in on-air fundraising and pray for donors over the phone as needed
• Participate in ministry wide Christian bible studies
• Attend weekly Staff Gatherings for prayer and devotions
• Maintains a personal relationship with Jesus Christ. Is a consistent witness for Jesus Christ.
• Maintains a courteous, Christ-like attitude in dealing with people within and outside the organization.

Non-Essential Functions

• Other duties as assigned

Requirements

Education:

• High School Diploma or GED

Experience:

• 1 year experience in customer service

Knowledge, Skills and Abilities:

• Bilingual (English/Spanish) a plus
• Committed to a personal relationship with Jesus Christ. Be spiritually grounded and Biblically literate.
• Comfortable praying for co-workers in team meetings, leading spoken prayer, and participating in ministry prayer meetings and Bible studies.
• Lives by the Christian principles defined by the Ministry Statement of Faith.
• Participates in on-air fundraisers and prays for donors as needed.
• Has a passion for leveraging the platform of radio for evangelism and discipleship.
• Exhibits a strong moral character.
• Is an active member of a Bible believing local church.

Working Conditions and Environment

Travel:

• Occasionally

Nights/Weekends/Holidays:

• Occasionally

Physical Requirements

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Activity may include Talking. Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly. Hearing. Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound. Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work. The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading

Salary Description

$15.00+ per hour depending on experience