Job Details

Join to apply for the Business Analyst - ITSM Platforms role at Sysco Join to apply for the Business Analyst - ITSM Platforms role at Sysco Scope Collaborates with Product Owners, Business Partners, and Cross-Functional Teams to deliver high-quality technology solutions that meet business needs. This role focuses on gathering and documenting functional requirements, supporting integration mapping, testing, and training activities within IT Service Management Platforms. Partner with and influence developers, stakeholders, system architects and various subject matter experts to determine priorities. Operate as a highly skilled individual contributor with some technical oversight on a single product or subject matter area, while maintaining awareness of the broader system. Scope Collaborates with Product Owners, Business Partners, and Cross-Functional Teams to deliver high-quality technology solutions that meet business needs. This role focuses on gathering and documenting functional requirements, supporting integration mapping, testing, and training activities within IT Service Management Platforms. Partner with and influence developers, stakeholders, system architects and various subject matter experts to determine priorities. Operate as a highly skilled individual contributor with some technical oversight on a single product or subject matter area, while maintaining awareness of the broader system. Essential Functions Translate business requirements into functional and technical specifications for development teams. Ensure optimization and validation initiatives are implemented, tracked and reviewed postproduction. Test business processes and recommend improvements. Present results and product demos tailored to various business and technical audiences. Analyze existing platform capabilities and identify areas for improvement to enhance user experience and operational efficiency Serve as Subject Matter Expert (SME) for IT Service Management Platforms. Other duties as assigned. Minimum Qualifications Bachelor's degree computer science or related field. 3-5 years' experience with gathering and documenting business/functional requirements - must have a strong technical aptitude with an ability to understand technical requirements. Strong communication skills, both written and verbal, with the ability to articulate complex technical concepts to non-technical stakeholders. Familiarity with agile frameworks (Scrum, Kanban, Lean). Preferred Qualifications Software configuration or application development experience is a plus. Strong background in IT Service Management platforms/tools. 3 yrs Expereince in ServiceNow Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Research, Analyst, and Information Technology Industries Food and Beverage Services Referrals increase your chances of interviewing at Sysco by 2x Get notified about new Business Analyst jobs in Houston, TX . Houston, TX $50,000.00-$80,000.00 1 month ago Business Analyst - Digital Transformation- Relocate to Saudi Arabia Houston, TX $60,000.00-$70,000.00 1 day ago Houston, TX $126,381.00-$157,100.00 1 week ago Houston, TX $84,906.00-$107,000.00 1 day ago Business Analyst - Call Center Optimization Senior Business Analyst OTM/GTM - Onsite(Fulltime) Houston, TX $122,000.00-$180,000.00 2 days ago Houston, TX $140,000.00-$185,000.00 2 days ago Houston, TX $126,381.00-$157,100.00 1 month ago Houston, TX $80,000.00-$96,000.00 2 weeks ago Business Operation Specialist (Multiple levels and openings) Houston, TX $66,000.00-$106,000.00 2 weeks ago Middle Office / Business Analyst - Aviation Houston, TX $122,000.00-$180,000.00 2 days ago Lead Strategy & Market Analyst- Relocate to Saudi Arabia Houston, TX $85,000.00-$105,000.00 2 weeks ago We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr