Job Details

Days Per Year: 226

Min: $91,519

Mid: $110,263

JOB TITLE: Senior Systems Engineer

REPORTS TO: Executive Director of Technology Operations

WAGE/HOUR STATUS: Exempt

PAYGRADE: IT6

PRIMARY PURPOSE:

The Senior Systems Engineer will provide senior level systems engineering and server support for Spring ISD users and systems. The position will be responsible for assessing, coordinating and reviewing all issues and impacts associated with applications support and business processes. Work independently on escalated issues. Proactively suggest ways of improving system stability, availability, performance and reliability. Lead teams and projects to resolve complex technical issues. Protect and insure the stability of the operational systems as well as maintain the integrity of the data they contain for Spring ISD.

All employees of Spring ISD are expected to act with integrity, support organizational goals, communicate in a clear and respectful manner, championing the needs of our students and drive continuous improvement.

QUALIFICATIONS

Required:

• Bachelor's Degree from an accredited college/university or equivalent job experience
• 5 yrs successful years of experience supporting a variety of enterprise applications 5 yrs experience with Microsoft MCSE, Microsoft DHCP/DNS Windows Server
• Experience working with vendors to resolve technical issues
• Experience in planning, deployment and support of complex applications
• Project initiation, planning, prioritization and resource management
• Demonstrated delivery of quality application development and support
• Successful delivery while working in an environment with changing and competing priorities
• Broad knowledge of Backup and Recovery
• Broad knowledge of Hyper Converged Technologies
• Responsible for design, implementation, and administration of VMware Environments, Storage and Backup systems
• Must have strong troubleshooting skills, capacity planning, monitoring, optimization and performance planning experience

Preferred:

• Bachelor's Degree from an accredited college/university or equivalent experience
• Enterprise level (5000 workstations plus) experience
• Experience with System Center Configuration Manager, AppV, Backup solutions
• Experience with Dell VxRail, vSAN technology and NSX
• Experience with Cohesity Backup and Recovery
• Experience with AWS Cloud Platform and Replication
• Experience with vRealize Network Insight, Log Insight and vRealize Operations Manager
• Experience with Open Manage and Dell hardware

SPECIAL KNOWLEDGE/SKILLS:

• Broad knowledge of current computer hardware and software applications
• Expertise in supporting Microsoft Server operating systems
• Ability to detect and resolve technical hardware and software issues
• Expertise in developing solutions based upon customer requirements
• Excellent organizational, communication and interpersonal skills
• Expertise problem solving techniques as well as informational systems aptitude.
• In-depth knowledge of several Microsoft server-based products (e.g., Windows Server 20012/2016/2019, MS SQL Server, IIS, File & Print Services).
• Experience working with Microsoft 365 and Google Applications
• Experience with disaster recovery, business continuity strategies and procedures
• Experience with VxRail, Dell Compellent and SAN Storage
• Broad knowledge of VMWare Server 6.7 or above and iSCSI Storage
• Ability to work as a team member

MAJOR RESPONSIBILITIES AND DUTIES

• Provide in-depth technical expertise on assessment/infrastructure projects.
• Develop designs, compare and recommend products and/or services, develop life-cycle oriented processes and procedures, develop and implement test plans, develop migration plans, cross-train technical staff, and implementation of those plans.
• Work with education-based applications such as Eduphoria, Avatar, DecisionEd, Schoology, Istation, PEIMS Data Plus and eSped, eFinance Plus and eSchool Plus.
• Work with Application Specialist and Infrastructure teams to review and monitor system performance, scheduling necessary actions to avoid service interruptions during business hours.
• Ensure that assigned support portfolio conforms to district data security and technology standards.
• Assess future requirements for district data needs in support of long-range planning.
• Installation, maintenance, upgrades and support of primary and field infrastructure and special purpose servers.
• Email administration, including user account, email and distribution list management.
• Installation of new servers and support of existing servers. This will include mounting systems in the server racks, wiring, connectivity and loading the operating system.
• Install and maintain virtual server infrastructure, including SAN administration, virtual server provisioning, upgrades, and performance monitoring.
• Support for various enterprise wide applications and hardware.
• Provide Third tier end user application support. This will include elementary, junior high and high school specific applications, as well as standard applications such as Microsoft Office.
• Assess and recommend architectural designs in response to business or technical drivers.
• Perform other job-related duties as assigned.

WORKING CONDITIONS

The usual and customary methods of performing the job's functions require the following physical demands: physical mobility, standing, prolonged sitting and use of a computer, some lifting, carrying, pushing, and/or pulling. This position will also require traveling within the district. Mental demands: Ability to solve problems and deal with a variety of situations; Interface with all levels of leadership, dynamic environment with changing priorities and occasional irregular hours. Ability to be effective in both oral and written communication and the ability to maintain emotional control under stress.

The foregoing statements describe the general purpose and responsibilities assigned to this job and are not an exhaustive list of all responsibilities and duties that may be assigned or skills that may be required.

The foregoing statements describe the general purpose and responsibilities assigned to this job and are not an exhaustive list of all responsibilities and duties that may be assigned or skills that may be required.