Job Details

Team Collaboration: Work with a global team to ensure customer satisfaction for APM/ PHD applications. - Customer Experience: Ensure each customer receives timely responses and resolutions, with issues prioritized and handled by the right team members. Keep customers updated until their issues are resolved and confirmed. - Knowledge Sharing: Promote Knowledge Centered Support by using and creating knowledge base articles, sharing them with customers and team members through various platforms. - Process Improvement: Enhance case handling by developing guidelines and tools, and Participate in Communities of Practice to document knowledge. - Product Readiness: Engage in product readiness activities, ensuring technical support is prepared with training and resources. - Compliance and Collaboration: Meet compliance metrics for case handling and collaborate across the organization to resolve customer cases efficiently. - Exceed HCI/ HPS Technical Support Service Level Agreement (SLA) for Res...Application Engineer, Application, Technical Support, PhD, Customer Experience, Engineer, Manufacturing, Technology