Job Details

In this role, you will:Triage and resolve issues spanning various aspects of our software solutions, including configuration, database and associated objects, user interface, data management, visualization, analytics, and integration with other enterprise systems. Apply general business knowledge acquired through education, on the job or prior experience to analyze user provided problem, determine root causes and provide resolutions. Resolve issues using established procedures/tools, leveraging your system knowledge, learning about the business processes, using lean features where needed and seeking guidance from senior team members. Understand whole product, its modules and the interrelationship between them while being an expert in the assigned component or module. Articulate the need for scalability and understand the importance of improving quality through testing. Work independently, Learns/applies new technologies when required. Work on tasks/activities as assigned by supervisor....Support Engineer, Application, Support, Engineer