Job Details

Job Description

Manufactured Housing, Houston Region Field Office

GENERAL DESCRIPTION:

Performs moderately complex investigative work and inspections. Work involves conducting inspections and investigations. Prepares report of findings. Works under general supervision with moderate latitude for the use of initiative and independent judgement.

SPECIFIC JOB RESPONSIBILITIES:

• Schedules travel and fill out the appropriate forms according to policy.
• Determines proper technique for performing on-site installation inspections.
• Performs complex installation inspections and consumer complaint inspections.
• Performs compliance reviews on retailers and installers.
• Conducts inspections and investigations of alleged violations of laws, rules, and regulations.
• Interviews the public during investigations to obtain information and composes findings in writing.
• Thoroughly completes all reports, submits to the appropriate office with a focus on efficiency and completion within established timeframes.
• Assists citizens and consumers by providing accurate information regarding statutes in a helpful, professional manner to ensure the safety of all parties.
• Maintains reference material and inspection procedures along with maintaining equipment / supplies issued by the Manufactured Housing Division.
• Participates in training activities as provided by the Department.
• Establishes and maintains good oral and written communications with the public with a focus on remaining neutral and impeccable customer service.
• Schedules workload in most cost-effective manner.
• Performs sensitive inquires in preparing for investigative case files for Department hearings.
• Promotes the manufactured housing program by professionally representing the Department and the Manufactured Housing Division.
• Identifies, contacts, and interviews potential complainants.
• Assists in preparing cases for hearings or court proceedings.
• May testify in formal hearings or court proceedings.
• May perform undercover or surveillance work regarding suspected violators.
• Performs related work as assigned.
• Travel required is approximately 75% using personal automobile or rental.
• Assist other areas as needed and directed by supervisor.

Qualifications:

EDUCATION/EXPERIENCE:

• Graduation from an accredited four-year college or university.
• Minimum of one-year hands-on involvement in the construction trades.
• Prefer at least two years of experience in the Manufactured Housing Industry.
• Experience in consumer complaint inspections, investigation, and/or compliance code enforcement is preferred.
• Ability to analyze problems and complete reports.
• Have verbal and written communication skills with homeowners and the public.
• Experience and education may be substituted for one another.

KNOWLEDGE, SKILLS AND ABILITIES:

• Working knowledge of structural, electrical, plumbing aspects of components is required.
• Ability to maintain and establish line of communication with clients, constituents, and other employees.
• Ability to draft and / or write concise, complete, and accurate reports.
• Ability to learn and retain information necessary to conduct the assigned duties of the position.
• Experience in office and computer technology, Microsoft Word, Windows, and Excel.
• Experience in the Manufactured Housing Industry.
• Investigation experience.
• Ability to establish and maintain effective working relations with other employees, public officials, and the general public.
• Ability to speak and / or translate Spanish is preferred

PHYSICAL REQUIREMENTS:

• Be able to climb ladders
• Must be able to lift 50 pounds.
• Must be able to work in all weather conditions, hot and cold

OTHER:

Must be willing to work in a non-smoking environment and adhere to all applicable Department policies and procedures. Must be willing to work overtime if necessary which may include nights and weekends. Must attend work regularly and adhere to approved work schedule.

IMPORTANT INFORMATION FOR THE CANDIDATE:

• Official transcripts or other minimum requirement validations will be requested of final applicants.

• Criminal background checks will be conducted before an offer of employment is extended.

We fully recognize, honor and enforce the Uniformed Services Employment and Reemployment Rights Act (USERRA) and encourage opportunities to hire Veterans, Reservists and Guardsmen.

Males born on or after January 1, 1960, between the ages of 18-26, will be required to present proof of Selective Service System registration on the first day of employment or proof of exemption from Selective Service registration requirement.

The U.S. Immigration Reform and Control Act of 1986 requires new employees to present proof of identity and eligibility to work in the United States. Failure to provide this information within the required timeframe will result in the offer being rescinded.

Thank you for considering employment at the Texas Department of Housing and Community Affairs! The Texas Department of Housing and Community Affairs is an Equal Employment Opportunity employer.