Job Details

The Customer Experience Advocate I (CXA) interacts directly with potential, new and existing customers. They work to provide a quality experience in every step of the customers journey, resulting in increased customer satisfaction and account retention for the company. Customer Experience Advocate I will serve customer inquiries, order processing, modifications to account information, and handling of customer complaints in a contact center environment. This role will follow up on customer cases utilizing our customer relationship management system to ensure customer inquiries and requests are handled completely and in timely manner. Key Characteristics: Strong phone presence and interpersonal skills in making inbound and outbound customer calls while delivering a positive customer experience. Must have strong and clear communication skills with an ability to use positive language and listen attentively. Remains calm under pressure and works collaboratively with customers and internal ...Customer Experience, Advocate, Experience, Retail, Customer, Skills