Job Details

Position DescriptionUnder general supervision, the Administrative Assistant supports the collection of unpaid toll road balances through various clerical and public-facing duties. Individuals in this role will be responsible for assisting with administrative hearings held multiple times a week, meeting with the public to accept payments and provide account information, preparing reports, updating case databases, and managing both physical and digital records. Additional responsibilities include generating and printing certified mail tracking numbers and barcodes, handling incoming records from courts and agencies, and coordinating mailings related to legal proceedings.The Administrative Assistant is expected to possess strong organizational skills, attention to detail, and the ability to communicate effectively with both internal staff and the publicDuties and Responsibilities:* Administrative Hearing Support: Provides support for in-person and virtual Administrative Hearings held three (3) to four (4) times per week.* Administrative Tasks: Performs various administrative tasks, which include answering the phone, resolving escalations, and updating spreadsheets and databases with relevant notes. Reviews the digital and physical collection of letters and other types of documents. Generates and prints mailing tracking numbers and CMRRR bar codes.* Document Preparation: Drafts, prints, and mails documents and exhibits for use in lawsuits, administrative hearings, and related correspondence efforts.* Tracking & Reporting: Prepares periodic reports and enters information into database systems and spreadsheets to track cases and mailings for several hundred active accounts.* Payment Processing: Meets with members of the public in person to accept payments and provide information and clarity regarding outstanding balances.* Records Management: Picks up citations from courts, requests and receives physical and digital records from governmental agencies, and organizes the records.Other Duties:* This Job Description is not intended to be an exhaustive list of all activities, duties, or responsibilities required of the employee in this position. Management may assign or reassign duties and responsibilities at any time.Harris County is an Equal Opportunity Employer you need special services or accommodations, please call (713) ###-#### or email ...@bmd.hctx.net.This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate.RequirementsSupporting Job Application Documents:* Applicants should provide a cover letter, resume, and three (3) professional references with their application.Education and Experience Requirements:* High School Diploma or G.E.D. equivalent from an accredited educational institution.* Two (2) years of clerical or administrative experience.Knowledge, Skills, and Abilities:* Knowledge of effective communication techniques for engaging with the public, responding to inquiries, and processing payments both in-person and virtually.* Proficiency with technology and legal tools such as Microsoft Office 365, Westlaw, and PDF software.* Ability to prepare a wide range of legal documents, reports, and correspondence with accuracy and clarity, ensuring compliance with established standards and procedures.* Ability to organize and prioritize assignments to meet deadlines and goals, and efficiently handle a very large caseload, ensuring each case is managed and tracked appropriately.* Ability to self-motivate/initiate and implement a high degree of quality control.* Ability to manage highly confidential and sensitive information.* Ability to comply with office policies and training requirements.NOTE: Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.General InformationLocated in downtown Houston, the Harris County Attorney's Office represents Harris County government, the Harris County Flood Control District, the Harris County Toll Road Authority, and the Greater Harris County 9-1-1 Emergency Network in all civil matters, including lawsuits. The office also provides legal advice to county officials and employees.Position Type and Typical Work Schedule:* This is a full-time position with the typical work hours of Monday - Friday from 8 AM to 5 PM.* Occasional weekends, holidays, and overtime may be required based on the specific needs and demands of the department.Work Environment and Physical Demands:* This position is performed in a typical office setting and involves regular use of standard office equipment, including computers, telephones, scanners, and filing cabinets. The work is primarily sedentary, involving extended periods of sitting, with occasional walking or standing as needed.* In some cases, the role may require standing for extended periods depending on the task. The position also requires manual dexterity, with frequent use of hands for fine motor tasks such as typing, data entry, or handling small tools and equipment. Physical exertion is minimal, though the role may occasionally involve lifting or moving items weighing up to 10 pounds.Compensation:* The base compensation for this position will be determined on the candidate's qualifications and the pay of other employees in the job function. Total compensation includes attractive paid leave programs, health benefits, and retirement plans.* In addition, the position is eligible for the accrual of compensatory time off for hours worked over 40 in a workweek, consistent with Harris County personnel policies and procedures.Employment may be contingent on passing a drug screen and meeting other standards.Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.HARRIS COUNTY EMPLOYEE BENEFITSHarris County offers a highly competitive benefits program, featuring a comprehensive group health plan and defined benefit retirement plan.The following benefits are offered only to Harris County employees in regular (full-time) positions:Health & Wellness Benefits* Medical Coverage* Dental Coverage* Vision Coverage* Wellness Plan* Life Insurance* Long-Term Disability (LTD) Insurance* Employee Assistance Program (EAP)* Healthcare Flexible Spending Account* Dependent Care Flexible Spending AccountPaid Time Off (PTO)* Ten (10) days of vacation leave per year (accrual rate increases after 5 years of service)* Eleven (11) County-observed holidays* One (1) floating holiday per year* Paid Parental Leave** Sick LeaveRetirement Savings Benefit* 457 Deferred Compensation PlanThe following benefits are available to Harris County employees in full-time and select part-time positions:* Professional learning & development opportunities* Retirement pension (TCDRS defined benefit plan)* Flexible work schedule** METRO RideSponsor Program** Participation may vary by County department. The employee benefits plans of Harris County are extended to all eligible participants across various departments with the exception of the Harris County Community Supervision and Corrections Department, for which the cited Health & Wellness Benefits are administered through the State of Texas.In accordance with the Harris County Personnel Regulations, group health and related benefits are subject to amendment or discontinuance at any time. Harris County Commissioners Court reserves the right to make benefit modifications on the County's behalf as needed.For plan details, visit the Harris County Benefits & Wellness website:www.benefitsathctx.com01Which of the following best describes your highest level of education completed as it relates to this position?* High School or GED diploma* Associates Degree* Bachelor's Degree* Master's Degree or higher* None of the above02Which of the following best describes your verifiable years of clerical or administrative experience? (To be considered, qualifying experience must be documented in your application's employment history)* Less than two (2) years* Two (2) years but less than three (3) years* Three (3) years but less than four (4) years* Four (4) years or more* I do not have this experience03Which of the following describes your level of proficiency using a personal computer and common office software such as MS Office Suite (Word, Excel, PowerPoint, and Outlook). Please select your level of proficiency based on the following descriptions: Advanced: A person with this level of skills is able to produce very large, complex formal documents that require a table of contents, footnotes, endnotes, bookmarks, and other special elements; a wide range of graphic effects, and use advanced techniques for analyzing and manipulating data. Has full mastery of Macro commands and skills to tie the objects together into a cohesive system by using Macros and Visual Basic for Applications code. Makes interactive presentations by using hyperlinks and action buttons. Intermediate: A person with this level of skills is able to customize toolbars, import and insert graphs, embed Excel data, and elaborate reports. Understands the concepts of databases and is able to work with charts and to use the list management capabilities of Excel. Able to use complex query techniques, create efficient forms and reports, and create Macros to automate these forms. Makes interactive presentations by using hyperlinks and action buttons. Basic: A person with this level of skills is able to use basic formatting, editing, printing functions, and understands the document page setup. Has the ability to enter and correct data, modify a workbook, format a worksheet, and use printing functions. Understands the different database concepts and structures and is familiar with data validation and is able to create a simple presentation in PowerPoint, run it, and print it. Entry Level: A person with this level of skills has the ability to open, create, save and modify documents in Word, send and receive email in Outlook and create spreadsheets in Excel. Format documents for printing, comfortable using the printer menu to preview documents. Has ability to change the font, the margins, insert or delete pages and use the built-in spellchecker and grammar check.* Advanced* Intermediate* Basic* Entry Level* Not proficient04Applicants should provide a cover letter, resume, and three (3) professional references with their application. Did you provide these supporting documents along with your application?* YesRequired QuestionEmployer Harris CountyAddress 1111 Fannin StSte. 600Houston, Texas, 77002Phone 713-###-####Website