Job Details

SUMMARY

Serves as a primary point of contact for students in need of support and will facilitate the provision of responsive, culturally sensitive, wrap-around support services for students with immediate and definable needs such as shelter, food, financial, transportation, and other community resource needs.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

1. Develop and maintain in-depth knowledge of a diverse and broad range of basic needs programs, services, resources and relevant guidelines to ensure student access to services. Communicate appropriate policies and eligibility criteria to diverse constituencies.

2. Coordinate care, interventions, social support with appropriate referrals, and follow up services within a broad network of on and off- campus and community resources

3. Assist in the identification of potential community-based resources that can be a source of support for students.

4. Conduct individualized, solution-focused assessment, develop recommendations, and serve as centralized point-of-contact to facilitate students' access to campus and community-based resources. Provide follow-up with students to include email reminders, phone calls, and other means of contact to identify program outcomes.

5. Coordinate case management and support for students in crisis and students in need of support related to food, housing, and financial insecurities in coordination with the Dean of Student Success offices, Counseling and Ability Services providers, Financial Aid, HCC Police Department, Enrollment Management, and Instructional units.

6. Coordinate closely with multiple campus constituencies to design and implement programming focused on wraparound resource education and outreach.

7. Develop, coordinate and conduct presentations or workshops related to program services and resources.

8. Develop marketing materials to disseminate program information, ensure the college website is maintained up to date with relevant program services and resources information.

9. Attend on/off campus events as the key representative of the basic needs program.

10. Create and monitor an evaluation process for application tracking, pre- and post- event participation, usage of resources, short and long-term impact, ongoing reporting, etc.

11. Monitor the program's budget and make recommendations regarding allocation of resources and expenditures.

12. Monitor key decisions to ensure alignment to project success criteria throughout the project lifecycle.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform the essential duties and responsibilities listed above. The qualifications listed below are representative of the education, experience, knowledge, skills, and/or abilities required.

EDUCATION

Bachelor's degree required

Master's degree preferred

EXPERIENCE

3 years experience coordinating wrap around support service programs required.

Experience working in higher education or non-profit organizations preferred.

Experience working with grant-funded training/education programs and reporting preferred.

KNOWLEDGE, SKILLS AND ABILITIES

1. Proficient with MS Office.

2. Proficient with Information Management Systems.

3. Familiar with Budget Management.

4. Proficient with Project Management and Evaluation.

5. Able to work with a varied student population, community, and public agencies.

6. Able to work a flexible schedule. Some evening and/or weekend hours may be required.

7. Able to work independently; ability to handle multiple tasks, set priorities and meet deadlines.

8. Able to communicate effectively, in both oral and written formats.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.

This job description may be revised upon development of other duties and changes in responsibilities .

Additional Information

EEO Statement

Houston Community College does not discriminate on the bases of race, color, religion, sex, gender identity and expression, national origin, age, disability, sexual orientation or veteran's status. The following person has been designated to handle inquiries regarding the non-discrimination policies:

Sandra B. Jacobson, J.D., M.Ed., SHRM-SCP, Interim Director of EEO and Compliance & Title IX Coordinator
Office of Equal Opportunity and Title IX

PO Box 667517

Houston TX, 77266

713 ###.#### or ...@hccs.edu

HCC values its employees and their contributions, promotes opportunities for their professional growth and development, and provides a positive working and learning environment that encourages involvement, innovation, and creativity.

Individuals with disabilities, who require special accommodations to interview, should contact (713) ###-####.