Job Details

Discover. A Brighter Future.

With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description

Responsible for developing into an expert in Disputes processes, rules, databases and interfaces. Runs all aspects of day-to-day production support, client support, and UAT/implementation activities for all semi-annual release install and any off-cycle implementation activities with assistance and oversight available. Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.

How Youll Do It

• Ability to develop thorough knowledge of Disputes function to assist in managing day to day production support and provide troubleshooting assistance.
• Assists in the development content and for participating in Dispute overview sessions with clients, primarily Issuers and Acquirers.
• Assists in defining future content for the Dispute Rules Manual and assists in the development team in identifying changes which have rules impact.
• Develops and delivers Disputes Overview training and communications for Operation Centers, Account Executives and Field Sales when applicable.

Qualifications Youll Need

The Basics

• Bachelors Business Administration and Management or related field.

• In Lieu of Education 4+ years Payments, Customer Service, Management

Physical and Cognitive Requirements

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable a qualified individual with disabilities to perform the essential functions of the position as required by federal, state, and local laws:

• Primarily remain in a stationary position.
• No required movement about the work environment to complete the major responsibilities of the job.
• Primarily performed indoors in an office setting.
• Ability to operate office equipment such as but not limited to computer, telephone, printer, and calculator.
• Ability to communicate verbally; Ability to communicate in written form.
• Travel up to 10% of the time.

Bonus Points If You Have

• 2+ years Payments experience

Discover will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States on a full-time basis.

The base pay for this position generally ranges between $67,000.00 to $113,000.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.

We also offer a range of benefits and programs based on eligibility. These benefits include: Paid Parental Leave, Paid Time Off, 401(k) Plan, Medical, Dental, Vision, & Health Savings Account, Short and Long Term Disability, Life, and Accidental Death & Dismemberment insurances, Recognition Program, Education Assistance, Commuter Benefits, Family Support Programs, Employee Stock Purchase Plan.

Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email ...@discover.com. Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.

At Discover, we are committed to creating an inclusive and equitable workplace through our Fair Chance Hiring practices. Fair Chance Hiring means that we base our hiring decisions on an applicant's qualifications rather than their criminal record. All our positions are subject to Section 19 of the Federal Deposit Insurance Act. Our applicants go through a background check, and we follow all applicable local laws, including the Los Angeles County Fair Chance Hiring Ordinance.