Job Details

IT Specialist - Sr

Work Place Flexibility: Hybrid

This position provides IT services and support of the Real-Time Systems (RTS) utilized by Entergy Transmission, Distribution, Outage Journey, System Planning (SPO), Power Generation, and Utility Operations in Operations Technology (OT) applications.

Job Duties/Responsibilities

• Provide EMCS operational support, ensuring production systems and devices are online and available; this includes non-business hours on-call support
• Provide and maintain real time EMCS systems application availability, ensuring that applications are active and operating as defined in any Service Level Agreements
• Provide support for OT EMCS Systems (Advanced Distribution Management, Generation Management, Transmission/Energy Management, Gas Distribution and Pipeline)
• Initiate vendor communication to address OT system issues
• Manage support for critical infrastructure systems, in accordance with Change Management policies and procedures
• Analyze, develop, and implement solutions for system enhancements; Conduct a wide range of quality control tests and analysis to ensure that software meets or exceeds specified standards and end-user requirements
• Provide an interface with software vendors for discussion, consultation, problem solving and best upgrade practices on the 3rd party systems
• Perform necessary investigation, analysis, and evaluation to determine project feasibility
• Develop procedures for the solution of complex and difficult problems or systems with a high level of reliability and execution speed
• Ensure the development of computer and information system plans that capitalize on the installed technology base and prudently employ new technology
• Provide project and vendor oversight and facilitate communications with other internal organizations including, but not limited to compliance, security, legal and procurement
• Analyze user processes and requirements to identify potential improvements
• Communicate technical information, concepts, and ideas verbally and in writing
• Participate in the team 24 hour on-call rotation

Minimum Requirements

Bachelor's Degree in Computer Information Systems, Computer Science, Engineering or related technical degree or equivalent experience; Master's Degree is a plus.

Minimum experience required of the position:

• IT Specialist - Sr: 4+ years' experience of relevant technology delivery for Operational Technology (OT) real-time systems.
• IT Consultant: 6+ years' experience of relevant technology delivery with Subject Matter Expertise for Operational Technology (OT) real-time systems
• Design, development and testing of real time systems applications and enhancements
• Database Administration experience with development, testing, and operating databases

Minimum knowledge, skills and abilities required of the position:

• Ability to work in a fast pace and dynamic environment, including work outside of normal business hours
• Ability to support real-time systems
• Ability to support cyber security activities such as, system hardening, patch management, and configuration management
• Knowledge of security controls testing, security audits, and security assessments

Primary Location: Texas-The Woodlands Texas: The Woodlands || Arkansas: Little Rock || Louisiana: New Orleans || Mississippi: Jackson

Job Function: Information Technology

FLSA Status: Professional

Relocation Option: No Relocation Offered

Union description/code: NON BARGAINING UNIT

Number of Openings: 1

EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws.

Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf.

Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company.

Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.