Job Details

Description

FLUENT Corp. is a vertically integrated cultivator, processor, formulator, and retailer of Premium Cannabis Products currently operating in Florida, Pennsylvania, New York, and Texas as Fluent Cannabis. Our purpose is to compassionately provide patients access to the highest level of medical cannabis in an unrivaled, professional healthcare environment with outstanding customer service. Patient care always comes first at Fluent and our standards, practices, and performance is unmatched.

We are looking for leaders who want to work alongside great talent and create a positive work experience for their team. We are focused on continuous improvements, which creates development opportunities, engaged feedback, and increased contributions towards our goals as a leader in the medical cannabis industry.

Find out more at www.getfluent.com. Follow us on LinkedIn.

ROLE SUMMARY
As a Key Holder, you may be the first point of contact for our customers when they enter the store, you will help to create the energy and excitement around Fluent products, providing the right solutions and providing the knowledge needed for patients to safely use our products. You understand that the Fluent dispensary is dedicated to delivering a customer experience that's unlike any other. It starts with you reviewing a doctors' recommendation and with the support of your store team members, you match those needs with the right products. Every day is an opportunity for you to turn another Fluent visitor into a loyal Fluent customer.

KEY RESPONSIBILITIES
• Completes opening and closing responsibilities accurately and efficiently and ensures cash handling standards are met and company funds are secured.
• Ability to deliver great customer experiences in any environment and to be invigorated by constant personal interaction
• Ability, willingness and competency to open or close the store, conduct daily inventory, receive deliveries, and lock or unlock the dispensary.
• Activate or deactivate the alarms as applicable.
• Conduct batch inventory count
• Actively engage patients in a warm and welcoming manner, offer personalized recommendations and solutions
• Maintain adequate knowledge off the product guide and understand the benefits of Medical Cannabis
• Communicate with Director of Retail Operations, general manager and/or assistant general manager regarding status of issues
• Handle patient issues and complaints in a proactive and professional manner with patient retention always in mind, escalating to the appropriate parties when necessary
• Learn and execute point of sale systems to set up patient profiles, check patients out and deliver exceptional customer service to every patient, every time
• Gather feedback from patients and communicate any questions or concerns with the appropriate department(s)
• Daily compliance with dispensary policies including but not limited to state/local regulation compliance, security protocols, access protocols, inventory tracking, dress code, work schedules, and HR policies
• Other duties as assigned

QUALIFICATIONS/EXPERIENCE
• Diligent and responsible attitude.
• Presentable demeanor and friendly nature.
• Excellent interpersonal skills.
• Good written and verbal communication.
• Working knowledge of MS Office
• Experience as a Fluent Curator
• Attention to detail.
• Excellent organizational skills.

SKILLS/INTERESTS
• Must be a multitasker, with the ability to work on several requests simultaneously without losing focus.
• Organization and initiative, good communications skills, proactive, problem-solving, time management, discretion and confidentiality are essential attributes.
• Ability to build good relationships. There will be frequent contact with internal and external people, either face to face or by telephone or email.
• Teamwork- collaborating with others to improve overall standards of work and service.
• Overtly demonstrating a positive, problem solving attitude during work hours.

WORK ENVIRONMENT
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to speak and hear. The employee frequently is required to stand at a workstation for extended periods; walk; use hands to handle or feel objects, tools or controls; reach with hands and arms and ability to work on iPad, laptop or desktop for extended periods of time reading, reviewing and analyzing information and providing recommendations and summaries to patients. Must be able to effectively communicate with others verbally and in writing. Employee may be required to occasionally lift and/or move moderate amounts of weight, typically less than 25 pounds. Regular and predictable attendance is essential.

POSITION TYPE / EXPECTED HOURS OF WORK
This position regularly requires long hours and frequent weekend work.

REQUIRED EDUCATION and EXPERIENCE
Minimum of an Associate degree
2+ years sales experience
2 years of previous experience with customer service

PREFERRED EDUCATION and EXPERIENCE
Bachelor's degree
Dispensary-related experience

ADDITIONAL REQUIREMENTS
Per state law, must be at least 21 years of age.
Must successfully complete a comprehensive background check.

WORK ENVIRONMENT
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
The company will ask you to help out in other positions depending on company needs. This means that you may not always work in the position that you were hired, teamwork and getting product out to patients is the goal and this means helping out where you are needed is crucial to your success as well as the company's success.

OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

AAP/EEO Statement
Fluent is an equal opportunity employer and we welcome applications from all backgrounds regardless of race, color, religion, sex, ancestry, age, marital status, sexual orientation, gender identity, disability or any other classification protected by law.

COMPANY BENEFITS
Fluent provides comprehensive benefits offerings to all full-time employees. Our benefits include medical, dental and vision insurance, and paid time-off program and non-matching 401k plan. FLUENT participates in E-Verify to ensure a legal workforce. All applicants must be legally authorized to work in the United States and will be required to submit proof of such eligibility.
Please note: Only shortlisted candidates will be contacted.

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