Job Details

Staffmark is seeking a detail-oriented and proactive Service Dispatcher to join a fast-paced service operations team in Houston. This role is key in ensuring efficient scheduling, clear communication, and high customer satisfaction. If you're organized, reliable, and experienced in service coordination or customer account management, this could be the opportunity for you.

Pay: $23.00/hr

Schedule: 1st Shift | Hybrid (Mon, Wed, Thurs in-office; Tues & Fri remote for first 60 days)

Responsibilities:

• Receive and manage incoming service requests via phone, email, or internal systems
• Dispatch service technicians based on availability, skill set, and location
• Coordinate daily job schedules and adjust for emergencies or cancellations
• Maintain communication with technicians to monitor job status and provide support
• Update service systems with notes, job details, and progress
• Follow up with customers on service appointments and post-service feedback
• Support work order management, invoicing, and documentation accuracy
• Collaborate with internal teams (service managers, parts, billing )
• Optimize routing using dispatch software and GPS tracking
• Keep organized records of schedules, communications, and service activity

Who We're Looking For:

• 3+ years of administrative, customer service, or dispatch experience
• Strong communication, organizational, and multitasking skills
• Dependable, punctual, and efficient in handling follow-ups and scheduling changes
• Comfortable managing service documentation, invoicing, and accounts payable/receivable
• Experience with dispatch or service software preferred (training provided)
• Ability to lift up to 50 lbs if needed

Why You'll Love This Job:

We offer a comprehensive benefits package to support your health, financial goals, and work-life balance. Benefits include medical, dental, and vision insurance; life insurance; short-term disability coverage; and a 401(k) retirement plan. You'll also enjoy weekly pay every Friday, access to employee discount programs, and opportunities to earn referral bonuses.

Take the next step in your career today - click "Apply Now" to connect with a recruiter and get started!