Job Details

Student Accounts Collections Coordinator
Reports to: Assistant Director of Student Accounts
Status: Exempt
Position Summary:
The Student Accounts Collections Coordinator is responsible for performing a variety of tasks related to the collection of delinquent student account balances for current and prior students. Duties may include providing exceptional customer service, executing internal collections communications, accepting payments, working with an external collection agency, and answering questions related to student accounts.
Responsibilities:
* Effectively communicate university policies and procedures related to student accounts
* Review past due accounts to determine appropriate action, and assume responsibility for effective follow up on past due accounts
* Provide information regarding payment responsibilities and options for payment on accounts
* Gather information and prepare documentation to refer accounts to external collection agency
* Ensure holds are placed on the appropriate student accounts
* Analyze and investigate accounts to determine accuracy; contact appropriate department or agency to verify validity of transactions
* Receive payments on student accounts and process daily reports
* Process and maintain accurate and timely student accounts records
* Collaborate with other departments and divisions across campus
* Work with and train student workers
* Other duties as assigned
Qualifications:
* Bachelors degree or 3-5 years of closely related experience
* Previous collections experience preferred
* Bilingual (Spanish speaking) preferred
* Excellent interpersonal and communication skills, both written and verbal
* Proficiency in using student information systems, databases, and Microsoft Office Suite applications
* Ability to work in a fast-paced and deadline-driven environment
* Committed to customer service and quality work
* Ability to handle confidential information with integrity and counsel students in a caring and positive manner
* Is self-reliant, proactive, and makes a positive impression on others
Physical Demands:
* Ability to communicate via speech, hearing and sight frequently
* Ability to sit frequently
* Ability to stand for an extended period occasionally
* Ability to walk reasonable distances occasionally
* Ability to lift or move objects up to 25 lbs. occasionally
* Ability to climb or reach overhead occasionally
* Ability to bend or stoop occasionally
Additional Information:
Houston Christian University is an independent, private Christian liberal arts institution with a diverse student body. It has access to all the cultural advantages of one of the largest metropolitan centers in the country. For more information about the University, visit