Job Details

Deliver excellent customer service while handling customer issues and inquiries related to City of Houston Water services. Resolves issues involving billing, account balances, and service requests through accurate data entry. Assists with online account access, coordinates with departments to resolve billing concerns, and manages delinquent accounts. Key Responsibilities:Receives calls through Cisco Finesse system and assists with researching, analyzing, and resolving customer problems and inquiries related to City of Houston Water. Professionally and effectively communicate (verbally and in writing) with customers pertaining to...Customer Service Representative, Customer Service, Representative, Retail