Job Details

The Patient Access Representative is the first point of contact for patients entering the clinic or calling for assistance. This role is responsible for greeting patients, collecting co-pays, scheduling appointments, confirming upcoming appointments, and managing no-show follow-ups. The Patient Access Representative must maintain a high level of accuracy and customer service while adhering to HIPAA and organizational policies.

Key Responsibilities: Front Desk & Patient Interaction
• Greet all patients and visitors warmly and professionally.
• Check-in patients accurately and promptly.
• Collect and verify patient demographic and contact information.
• Explain required forms and obtain necessary signatures.
• Ensure patients are directed to appropriate clinical areas.

Scheduling & Communication
• Schedule new and follow-up appointments per protocol.
• Confirm upcoming appointments with patients via phone.
• Follow up on no-show appointments and assist with rescheduling.
• Answer multi-line phones and respond to inquiries or route calls appropriately.
• Maintain knowledge of provider schedules and clinic workflows.

Administrative Duties
• Scan and upload documents into the EHR system.
• Maintain the accuracy of patient records and documentation.
• Perform daily end-of-day reconciliation of appointments and co-pays.
• Ensure waiting area is clean, organized, and compliant with safety protocols.

Qualifications:

Education & Experience
• High School diploma or equivalent required.
• 1+ years of experience in a healthcare front desk or medical office role preferred.
• Experience with electronic health records (EHR) systems preferred; E-Clinical Works

Skills & Competencies
• Excellent customer service and communication skills.
• Detail-oriented with strong organizational abilities.
• Proficient in Microsoft Office (Word, Excel) and practice management systems.
• Ability to multitask in a fast-paced clinical environment.
• Knowledge of medical terminology and HIPAA regulations.

Work Environment:

Work is performed in a front desk/clinical office setting. May involve sitting, standing, and walking for extended periods. Must be able to lift up to 15 pounds occasionally (e.g., files or office supplies).

Schedule & Compensation:

Full-time position; occasional overtime may be required.
Schedule: Monday thru Friday

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Vision insurance