Job Details

The purpose of the Customer Service Representative III position is to provide a 5-star experience to all passengers who travel through the terminal. Operates the Lost & Found office efficiently and with the highest level of customer service. Assists the Assistant Customer Service Manager with the Harmony in the Air Program, Ambassador Program and any airport community events. "Must be able to pass a criminal background check, obtain and maintain federally mandated security clearances where required."DESCRIPTION OF DUTIES/ ESSENTIAL FUNCTIONS The Customer Service Representative III duties will include but are not limited to: - Provides accurate customer service responses to customer inquiries that are complex in nature by various forms of communication i.e. phone, email, mail, or in person including referrals to other government agencies. - Monitors customer accounts and research data to resolve problems. Prepares documentation to adjust customer accounts while maintaining security and ...Customer Service, Customer Service Representative, Representative, Service Manager, Retail