Job Details

Account Manager

Vortexa was founded to solve the immense information gap that exists in the energy industry. By using massive amounts of new satellite data and pioneering work in artificial intelligence, Vortexa creates an unprecedented view of global seaborne energy flows in real-time, bringing transparency and efficiency to the energy markets.

With offices in London, New York, Houston, Singapore, Geneva and the UAE, we are building the definitive platform for energy and freight analytics globally - backed by leading investors including Morgan Stanley & Notion Capital.

Vortexa is seeking a proactive and driven Account Manager to join our growing commercial team in the US. This is a foundational role in our Account Management function, working closely with global colleagues to shape how we engage and grow client relationships.

In this role, you will own expansion for a portfolio of clients to include both GRR and NRR, acting as the primary commercial contact. You'll collaborate closely with Sales, Customer Success Managers and Solution Architects to deliver the best-in-class experience and drive long-term account growth. This is a hands-on role where you'll engage directly with clients, build trusted relationships, identify and close new opportunities to maximize value.

You must be a self-starter that thrives in the face of challenge, with a resourceful and positive approach to problem-solving in a fast-paced and constantly evolving scale-up environment.

You will be responsible for:

• Driving retention and growth within your book of business, meeting and exceeding expansion targets as well as renewals.
• Leading commercial discussions, including negotiations and upsell opportunities.
• Partnering with Sales, Product, Customer Success, Marketing, and Revenue Operations to develop account plans, map stakeholders, and identify growth opportunities.
• Understanding client goals and challenges, translating them into opportunities to deliver seamless client experiences.
• Building strong, collaborative relationships with decision-makers and influencers at client organizations.
• Using CRM and Customer Success tools to maintain accurate account data, forecast new opportunities and renewals including leveraging insights to mitigate risk and uncover expansion potential.
• Working with Revenue Operations and Finance to ensure accurate forecasting, and smooth contract execution.