Job Details

Join Our Team as a Front Desk Agent

The Front Desk Agent is the ultimate guest experience gurumastering the art of warm welcomes, smooth check-ins, and friendly farewells. You're the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

Key Skills/Responsibilities

• Guest Service Superstar: You bring the warm vibes and top-tier service that make guests feel right at home. Whether it's a quick question or a big request, you're all about making their stay unforgettable.
• Communication Champ: You know how to get the message acrossclearly, confidently, and with a smile. Whether it's chatting with guests or coordinating with the team, you keep things flowing smoothly.
• Quick-Thinking Problem Solver: When challenges pop up, you're already on it. You think fast, act smart, and turn potential hiccups into happy endings.
• Multitasking Marvel: Juggling reservations, check-ins, check-outs, and financial details? No problem. You keep it all organized and running like clockwork.

Education & Experience

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information:

Located in the Houston city center, this pet-friendly hotel offers free Wi-Fi. A fully-equipped kitchen with a full-sized refrigerator, microwave, stove top and dishwasher is included in every room at the Residence Inn Houston Downtown/Convention Center. A cable TV, a sofa bed, ironing facilities and a work desk are also provided. Guests at the Residence Inn Houston can access a fitness center with a variety of exercise equipment. Laundry facilities and a business center are also available for guests' convenience. A complimentary breakfast buffet is offered each morning. Free beverages and appetizers are served during the evening on select days. A complimentary grocery shopping service is also available. Residence Inn offers a free breakfast and a nightly reception on Monday, Tuesday and Wednesday evenings. The George R. Brown Convention Center and Discovery Green park are both just half a mile from this hotel. Hobby Airport is 10 miles away.