Job Details

Job Summary

Identifies, negotiates, and develops strategic relationships with target accounts and business alliances that coincide with strategic direction and market channel philosophy. These accounts will be primarily users, but may also include OEMs and consultants. Responsible for reviewing and analyzing information and developing new initiatives and partnerships.

Responsibilities:
• Pays attention to accuracy, timeliness, reliability, adaptability, and responsiveness.
• Respond to routine inquiries from telephone callers and visitors, redirecting calls or providing routine information requiring a detailed knowledge of department/section functions.
• Operate standard office equipment such as computers, copiers, and calculators
• Perform various clerical duties requiring a general knowledge of organization and working with other employees.
• Must be able to effectively review all incoming order documents for accuracy prior to the dispatching of service personnel.
• Basic knowledge with Oracle ERP System.
• Basic knowledge/Familiar with SharePoint.
• Assist Field Service employees with information and understanding of their assigned scope of work (SOW) requirements.
• Must be efficient with MS Office Suite (Excel, Outlook, Word, PowerPoint).
• Must be able to work closely with internal and external customers, to include (Accounting, Sales and Service Centers).
• Must be able to Collaborate closely with management and peers as to modify weekly schedules in order to accommodate the needs of customers.
• Must be able to effectively and efficiently consolidate and maintain order documentation within the ERP/SharePoint system.
• Must be able to effectively monitor open jobs and communication any changes to the customer.
• Responsible for overseeing the planning, prioritization and assignment of the field staffs work schedule, based on customer's request.
• Assist management with the development and implementation processes and procedures to improve safety, productivity, efficiency and profitability at a departmental level.