Job Details

Your Impact at Lowe's

As a Customer Service Specialist, you'll leverage your exceptional customer service talents and genuine concern for individuals to create a welcoming environment for customers shopping at Lowe's. This role is perfect for those passionate about engaging with people and assisting them in overcoming their home improvement challenges.

How We Support You

Whether you are looking for a part-time position or a long-term career, Lowe's is dedicated to helping you achieve your goals. As a Lowe's associate, you'll enjoy numerous benefits in addition to competitive pay and flexible working hours.

• Prioritize your health with comprehensive health insurance options.
• Take advantage of our tuition assistance program to further your education.
• Secure your financial future with a company-matching 401(k) and optional Employee Stock Purchase Program.
• Enjoy exclusive savings through a 10% Associate Discount.
• Gain hands-on experience with our Track to the Trades program.

Your Day at Lowe's

In this role, you will greet customers, assist them in finding the right products and services for their home improvement needs, and ensure their overall satisfaction. You will spend most of your time engaging with customers, answering their questions, and organizing merchandise, though daily tasks may vary by department.

Customer Service Specialists may work in different departments, including Appliances, Cabinets, Flooring, Live Nursery, Inside Garden, Hardware, Tools, Millwork, Building Materials, Plumbing, Electrical, Paint, Home Décor, Tool Rental, or Pro Services, depending on hiring needs and skills.

Key Responsibilities

• Welcome customers to Lowe's, address inquiries, and provide friendly, professional service.
• Assist customers in locating and managing merchandise.
• Restock merchandise by identifying empty shelf spaces and replenishing supplies.
• Accurately process orders and deliveries to ensure customer expectations are met.
• Train in various areas of the store to optimize customer service delivery.
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipes, cut and bundle wood).
• Guide customers through shopping and checkout experiences.
• Perform other duties as assigned.

Minimum Qualifications

• A minimum of 6 months of experience using a computer for inputting, accessing, modifying, or outputting information.
• A minimum of 6 months of experience with common retail technology, including smartphones and tablets.
• Ability to read, write, and perform basic arithmetic (addition and subtraction).
• Able to perform tasks that may require prolonged standing, sitting, and other activities necessary for the job.
• Capable of safely lifting 25 lbs unassisted, or over 25 lbs with or without accommodation.

Preferred Qualifications

• 6 months of experience in retail and/or customer service.
• Bi-lingual skills are a plus.
• Certification in a trade related to the department (e.g., hardware, kitchen, plumbing, electrical, lawn and garden, lumber/building materials).

Lowe's is committed to growth and teamwork both within the company and in the communities we serve. We encourage diverse candidates, including bilingual, military, and veteran talent, to apply and join our team.

Travel Requirements

This role does not require regular travel but may occasionally involve travel to meetings, training sessions, or to support nearby stores.

Working Conditions

Environment conditions may vary. You might work indoors and outdoors under various weather conditions, including extreme heat or cold, humidity, and potential noise from equipment. Lifting methods depend on the weight and volume of items handled, with guidelines limiting single lifts to 75 lbs. Team lifts are used for items starting from 75 lbs as necessary. Powered equipment must be used when required, with proper training or assistance.

About Lowe's

Lowe's Companies, Inc. is a FORTUNE® 50 home improvement company serving approximately 16 million customers each week in the U.S. With total sales exceeding $86 billion in fiscal year 2023, Lowe's operates over 1,700 stores and employs around 300,000 associates. Based in Mooresville, N.C., Lowe's supports the community through initiatives focused on providing safe, affordable housing and developing skilled trade experts for the future.

Lowe's is an equal-opportunity employer and administers all personnel practices without regard to race, color, religion, sex, gender, age, ancestry, national origin, disability, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other protected category under federal, state, or local laws.