Job Details

Customer Service Representative - 2160

USA:TX:LaPorte | Customer Service | Full-Time

Description

Summary: Under the direction of the Customer Service Manager, the Customer Service Representative will respond to customer inquiries regarding company products and services, process customer phone orders, check availability of stock and shipping dates, quote prices, fill orders to customer specifications, process sales data via computer, and assist the outside sales team by preparing price quotes and sourcing products.

Responsibilities of the Customer Service Representative include, but are not limited to:

• Responding to customer inquiries regarding company products and services
• Processing customer phone orders
• Checking pricing and availability of stock with suppliers
• Following up with suppliers for shipping dates
• Quoting prices, filling order to customer specifications and processing sales data via computer
• Assisting the outside sales team by preparing price quotes and sourcing products

Qualifications of the Customer Service Representative include, but are not limited to:

• Industrial products knowledge and mechanical aptitude a plus
• Safety product knowledge helpful
• Knowledge of Microsoft office (Excel, Word, Outlook)
• Excellent communication skills
• Should be attentive and pose a high drive to learn new product lines
• Prior inside sales/customer service experience
• Data entry skills, organization, multi-tasking and customer focus is required
• Regular in-person attendance required

Additional Information:

• Physical Demand: N/A
• Working Conditions: Office Environment
• Training/Certifications: N/A
• Shift Time/Overtime: Monday thru Friday, 8:00 a.m.-5:00 p.m., some overtime as necessary. After-hours on-call duty rotation to be scheduled one week at a time.
• Travel: N/A
• Education: High School Diploma or GED required

Minimum Required Salary and benefits commensurate with experience. We are an equal opportunity employer. Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. EOE/M/F/D/V