Job Details

Job Description
Be the welcoming face of a specialty practice and keep the front office running smoothly-phones, scheduling, check-in/out, insurance verification, and EMR accuracy-while protecting patient privacy.

What you'll do

• Greet patients, manage multi-line phones, and handle daily front-desk flow.
• Schedule, reschedule, and confirm appointments; coordinate provider calendars.
• Check patients in/out, collect co-pays, obtain/update demographics and insurance.
• Verify eligibility/benefits and capture authorizations when needed.
• Maintain accurate electronic medical records (EMR); scan/index documents.
• Triage messages and communicate clearly with patients, clinicians, and admin staff.
• Uphold HIPAA and practice privacy/security policies at all times.

• 2+ years medical front office/reception experience (preferred).
• Active MediClear (or equivalent HIPAA compliance certification).
• Proficiency with medical scheduling software and EMR/EHR systems.
• Professional, empathetic customer service; strong written/verbal communication.
• Basic medical terminology; reliable, organized, and detail-oriented.

• Insurance verification & prior authorization experience.
• Cash handling/point-of-service collections.
• Bilingual English/Spanish.

• Stable role with clear impact on patient experience.
• Collaborative team and growth opportunity within a specialty practice.