Job Details

Front Desk Receptionist

Join Our Team at Rowland Ballard - Atascocita! Rowland Ballard - Atascocita is currently hiring a Front Desk Team Member to be the welcoming face of our gym. This role is perfect for someone who enjoys working with children and families, delivers excellent customer service, and brings positive energy to everything they do. In addition, this role will actively be talking to customers to help us reach our enrollment goals.

Pay: $18+/ hour based on experience Training: Paid training provided Gymnastics experience: Not required

Position Schedule

• Monday Friday from 1:30PM - 8:30PM

Your Role

As a Front Desk Team Member, you will help create a warm, friendly, and professional environment for our students and their families. You are often the first person families see when they arrive, and your enthusiasm and smile will encourage them to return.

You will support customers in person, by phone, and via email, assist with class enrollments and schedule changes, and help ensure our daily operations run smoothly. No prior gymnastics experience is neededwe'll teach you everything during paid training. This position will require some sales skills as well. You will work together with our team to reach enrollment and program goals daily.

Front Desk Responsibilities

• Welcome students and families to the facility
• Register customers for classes, events, and activities
• Calculate and process payments
• Manage class enrollments and make-ups according to company policies
• Maintain accurate customer accounts and attendance records
• Answer phone calls, emails, and in-person inquiries
• Outbound calls to leads
• Communicate customer feedback, concerns, and requests to managers and instructors
• Support special events (Birthday Parties, Kid's Night Out, Camps), including:
• Registrations and payments
• Waivers and sign-in sheets
• Attendance tracking and logistical support
• Maintain electronic and paper files
• Assist with office tasks, holiday decorations, and other duties as needed
• Cross-train to assist with classes when necessary

Desired Qualities

• Consistently positive and professional demeanor
• Friendly, enthusiastic, and welcoming
• Enjoys working with children and families
• Reliable, punctual, and dependable
• Strong customer service and phone skills
• Well-organized and detail-oriented
• Ability to read and write in English
• Proficient with computers and basic software programs

Experience

• Minimum of 1 year of experience in an office or customer service environment
• Experience in gymnastics, cheer, tumbling, or dance is a plus, but not required
• Experience in sales is a plus but not required

Physical & Schedule Requirements

• Reliable transportation
• Ability to maintain a consistent work schedule
• Ability to stand, kneel, stoop, crouch, and climb onto spotting blocks
• Ability to provide sustained attention during class time
• Ability to lift, carry, push, or pull at least 50 pounds
• Ability to spot a gymnast as needed

Equal Opportunity Employer

Rowland Ballard is an equal opportunity employer and does not discriminate on the basis of race, color, ethnicity, national origin, religion, sex or gender, sexual orientation, disability, age, or marital status.