Job Details

Receptionist Position

Location: 12650 N. Featherwood Houston, TX 77034

Schedule: Monday - Friday = 11:30 AM - 5:00 PM

Position Summary: In support of Texas Bay Credit Union's (TBCU) mission to help our members achieve their financial goals and our vision to stand out as a leading financial institution the Receptionist is responsible for creating a welcoming, professional environment for all visitors and performing all operations associated with TBCU's plastic card program.

Essential Duties and Responsibilities:

• Greet visitors as they arrive in the lobby area and evaluate their needs by asking appropriate questions and listening carefully.
• Manage the lobby experience by keeping visitors informed of wait time, and keeping an open line of communication with all staff, including leadership, regarding visitors needs.
• Complete daily mail run, which includes but is not limited to travel between both main branch locations, sorting, and distributing mail to appropriate parties.
• Assist with overall security of office building by maintaining proper visitor/vendor logs.
• Providing general administrative support to the card services department in daily duties.
• Complete visitor follow ups including but not limited to outbound calls, requests, and pending items.
• Maintain the reception area's cleanliness
• Follow all TBCU updated policies and procedures.
• Maintain a working knowledge of all TBCU products, policies, procedures, if applicable.

Other Duties and Responsibilities:

• Play an active part in helping credit union teams function smoothly and efficiently.
• Stay alert to potential problems and propose changes to policies and programs.
• Back-up other coworkers as needed.
• Perform other duties as assigned or needed.
• As an employee of a "Essential Business" (as defined by Texas's Executive Order GA 14), employees are expected to continue to report to work as scheduled during state issued emergency declarations.
• Comply with all federal, state, and local regulations.

Required Knowledge:

• A high school education or GED
• One month to twelve months of similar or related experience
• Completion of required training courses
• Proficient in MS Office and computer skills

Required Abilities:

• Attention to detail and strong organizational skills
• Analytical, problem resolution, and decision-making skills
• Strong verbal and non-verbal communication skills
• Must be self-motivated and a quick learner
• Must be able to multi task and work well in a fast-paced environment
• Excellent member service skills
• Demonstrate all Texas Bay Core Values
• Demonstrate the ability to maintain confidentiality and exercise discretion

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. The employee is regularly required to walk, sit, reach with hands and arms, kneel, talk, hear, and climb stairs. The employee must occasionally lift and/or move 10-15 pounds. This position requires viewing of computer monitor for extended lengths of time and travel to and from all credit union offices.

Disclaimer:

The above information on the description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.