Job Details

If you have experience as a Medical Receptionist/Patient Care Assistant and a passion for women's health, we have an exciting opportunity for you! This role welcomes patients with a warm greeting, assists with patient requests for services and related inquiries, and operates necessary front office equipment to ensure high-quality patient relations.

Hours: 8:00am - 5:00 pm Monday - Friday, 2 weekends per month (Saturday and Sunday), and holiday rotation will be required.

Essential Responsibilities:

• Answer incoming calls, direct them appropriately, and assist patients as needed—ensuring consistent communication between the lab, onsite physician, and staff, while upholding our standards for patient care and confidentiality.
• Schedule and confirm patient appointments, follow-up visits, and physician referrals.
• Professionally handle phone inquiries and route calls to the appropriate personnel.
• Welcome and assist visitors, determine the purpose of their visit, and guide them to the appropriate staff member.
• Maintain and update medical charts, reports, and correspondence accurately.
• Conduct patient interviews to complete insurance documentation and privacy forms.
• Perform additional duties, special projects, or tasks as assigned.
• Help with room turnover, ensuring there are adequate supplies available at all times.
• Assist with patient transport.

Education and skills necessary:

• High School Diploma or GED is required
• Two (2) years of Medical Administrative or Call Center experience preferred
• EMR experience preferred
• Bilingual - Spanish a PLUS!

Why You'll Love Working Here – Our Amazing Benefits:

Comprehensive Health Coverage: Medical, dental, and vision plans for our full-time employees, along with complimentary basic life insurance, Employee Assistance Program, and long-term disability insurance. FREE employee only healthcare coverage option is also available.

Family Building Support: Take advantage of our comprehensive fertility benefits, adoption assistance, and surrogacy support to help grow your family.

Paid Parental Leave: Generous maternity, paternity, and partner leave so you can focus on what matters most.

Plenty of Paid Time Off: Start with 18 days of PTO annually and enjoy 11 paid holidays, including one floating holiday to use as you choose!

Retirement Ready: Invest in your future with our 401(k) plan, featuring a competitive company match and full vesting after just 2 years.

Lifestyle Spending Account: Access a company-funded account to reimburse expenses that boost your physical, financial, and emotional well-being.

Health Savings Account (HSA): If eligible, enjoy regular employer contributions to your HSA with every paycheck.

Rewards for Connections: Earn extra money with our Employee Referral Program—your network is invaluable!

Growth Opportunities: We support your career with continuing education reimbursement and dedicated time off for professional development.

Premium Calm Health Subscription: Enjoy a free premium Calm Health app subscription to support your mental wellness.

Emotional & Work-Life Support: Through our Employee Assistance Program (EAP) with SupportLinc, you'll have access to emotional well-being and work-life resources whenever you need them.

Extra Peace of Mind: Explore additional coverage options including Accident, Critical Illness, Hospital Indemnity, and Pet Insurance, to suit your needs.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.