Job Details

We're searching for a Remote Assistance Specialist who will play a crucial role in expanding the

remote operations team. This person will be responsible for safely monitoring and resolving trigger

requests from fleet vehicles across public roads and closed course testing sites.

• Respond to and resolve in a timely manner a variety of trigger requests from the autonomous vehicle
• Safely send remote commands to autonomous vehicles for on road and closed course testing
• Log real time feedback regarding autonomy and platform performance during testing, to be delivered to engineers
• Triage and review of remote assist workflows that are key to performance metrics and compliance
• Escalate operational blockers with suggested solutions
• Demonstrate positive impact by working on cross-functional projects as time permits
• Maintain up to date knowledge of how our self-driving technology works. Understand daily software and operational changes
• Work toward quantitative and qualitative goals that impact all of Vehicle Operations
• Interact with the public as an ambassador for the company

Required Qualifications:

• Ability to constantly focus on a laptop monitoring proprietary tooling to aid autonomous vehicle operations
• Excellent communication skills, both written and verbal
• Keen attention to detail
• Ability to prioritize and make strategic decisions proactively
• Consistent focus on safety
• Ability to think critically
• Willingness to learn every day
• Valid U.S. driver's license with at least 5 years of driving history and a clean driving record, validated by MVR check
• Must pass initial and random drug and alcohol screenings
• 100% in office with the ability to travel as needed
• Available to work day or night shifts
• Ability to work early mornings or late nights, on rotating shifts
• Ability to work regular overtime and some weekends

Desired Qualifications

• Experience in operations, technology, customer service, or automotive field
• Proficient in G-Suite
• Command line interface experience
• Interest and aptitude for technology tools - apps, gaming, adobe creative suite, etc.
• Experience working in a collaborative environment - team player