Job Details

Job Type

Full-time

Description

Join a company that truly impacts others!

Hope Media Group the home of KSBJ, WayFM, Vida Unida, Worship 24/7 and NGEN radio.

We invite you to apply and become a part of our growing ministry toLove Jesus, Serve Others, and Spread Hope. Our team describes our environment as fun, encouraging, collaborative, engaging, caring, family oriented, and friendly. We would love for you to join us and be part of what God is doing in our ministry!

Job Summary

The Receptionist plays a supporting role in the daily operations of Hope Media Group's headquarters and serves as the "ambassador of first impressions" for all who visit or call. This role ensures a welcoming, hospitable, and efficient environment for guests, team members, ministry partners, and the public. The receptionist will report directly to the Sr. HR/Volunteer Services Lead and will be responsible for providing outstanding customer service to Hope Media Group staff, Board, listeners, and guests.

Essential Functions:

Team Member & Guest Relations:

• Greet and welcome all guests and team members warmly, representing Hope Media Group's culture and core virtues.
• Manage front desk phone operations: answer calls, direct inquiries, and ensure prompt responses.
• Oversee visitor check-ins, security protocols, and ensure hosts are notified.

Prayer:

• Be willing to pray with callers when a prayer volunteer is not available
• Fill out the online Prayer Request Form before end each shift
• Maintains a non-denominational approach when praying for listeners who call in (use for prayer dept)

Administrative Support:

• Assist staff with clerical duties

Demonstrated Faith:

• Pray for coworkers in team meetings
• Participate in Sharathon, PowerDrive and Thankathon, and pray for donors over the phone as needed
• Participate in ministry wide Christian bible studies
• Attend weekly Staff Gatherings for prayer and devotions
• Maintains a personal relationship with Jesus Christ. Is a consistent witness for Jesus Christ. Maintains a courteous, Christ-like attitude in dealing with people within and outside the organization.

Non-Essential Functions

• Other duties as assigned

Requirements

Requirements and Qualifications:

Education:

• High School Diploma or GED

Experience:

• 1 year experience in customer service
• Knowledge, Skills and Abilities:
• Creative and enthusiastic, team player
• Customer service experience
• Proficient in Word and Excel
• Ability to learn new software/systems as needed
• Self-motivated with excellent interpersonal and organizational skills
• Ability to multi-task in fast-paced environment
• Must be flexible and able to work rotating schedule (29 hours per week)
• Able to maintain confidentiality
• Has a personal relationship with Jesus Christ. Spiritually grounded and working knowledge of scriptures.
• Possesses a genuine concern for all people, and capacity to relate with all people in a sensitive, respectful way
• Must be an active member of a Bible believing local church
• Must have studied and applied the Christian faith through a minimum of 3 years of bible study
• Ability to offer Christian prayer in group settings
• Exhibit a life and service that is in full accord with Holy Bible and KSBJ
• A love and appreciation for our style of Christian radio ministry

Supervisory Responsibilities:

None.

Working Conditions and Environment:

Travel:

• Occasionally

Nights/Weekends/Holidays:

• Occasionally

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Activity may include Talking. Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly. Hearing. Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound. Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers.

Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work. The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading

Full-Time Benefits Offerings:

• Medical
• Dental
• Vision
• Health Savings Account w/employer contribution
• Flexible Savings Accounts
• Company Paid Short Term Disability/Long Term Disability
• EAP (Employee Assistance Program)
• Generous Paid Time Off (PTO)
• Three (3) Paid Mission Days
• Twelve (12) Company-Paid Holidays
• 403B Retirement with Company Match
• Group Life Insurance
• Legal Shield/Identity Theft Protection
• Access to Marketplace Ministry Chaplains

Third-Party Recruiter Policy:

We are grateful for the interest of those who wish to support our hiring efforts. However, Hope Media Group does not accept unsolicited resumes or candidate referrals from external staffing agencies or search firms. Submissions from third parties will not be considered and may be retained without obligation or payment or fees.