Job Details

Responsibilities

Job Summary: As a Selling Demo Representative, you'll sell products through various selling and hospitality events to educate and inform Customers of product features to drive customer engagement and sales.

Key Responsibilities & Essential Functions:
• Customer Service / Sales:

• Follows the customer service and hospitality model to connect with Customers, building a sense of community and driving loyalty
• Creates an atmosphere of celebration by participating in total store events
• Engages Customers with enthusiasm, sharing product knowledge, samples, and savings / value information; finds opportunities to surprise and delight Customers
• Provides excellent customer service; answers product-related questions; helps Customers locate merchandise
• Reviews educational materials (story, video, etc.) and experiences products prior to each scheduled event
• Ensures all selling material, including signage, recipe cards, coupons, etc., are printed and displayed to support customer engagement
• Prepares, stages, executes, and closes events, including product, equipment, supplies, safety / sanitation needs, marketing materials, sample payment, closing event in scheduling system, etc.
• Prepares products for use in demonstrations / samplings
• Reviews daily sales reports; understands success metrics

• Food Safety / Sanitation:

• Ensures compliance with federal, state, and H-E-B food safety regulations / standards and department SOPs daily
• Attends required food safety and related trainings
• Maintains a professional, clean, healthy, and safe work environment
• Cleans up workstation area; assists other sales Partners as needed

The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.

Qualifications & Key Requirements:

Work Experience:

Experience in sales or customer service - Required

Experience in product demonstration (preferred) - Preferred

Knowledge/Skills/Abilities:

Knowledge of sales or product demonstration (preferred) - Preferred

Strong communication and interpersonal skills - Required

Strong customer service skills - Required

Ability to communicate all product ingredients and recipe components to inform Customers with allergy or dietary concerns - Required

Ability to read and interpret documents - Required

Ability to manage multiple priorities and shift focus between projects - Required

Ability and willingness to work flexible hours - Required

A passion for customer service and hospitality - Required

Education:

Licenses/Certifications:

Physical Demands & Working Conditions:

Constantly stand, reach at waist, and grasp

Occasionally walk, reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, and perform fine motor movements

Occasionally be exposed to cold & hot temperatures, loud noise, wet conditions

Demonstrate the ability to lift 35 lbs, and manage more than 25 lbs

While there may be exceptions, the measurements noted are generally defined as-Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day

It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.

The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Last revised: 8/1/2022