Job Details

Title/Position: Microsoft Dynamics CRM Analyst

Location: Houston, TX (Hybrid Onsite)

Job Term: Permanent Direct Hire

Start Date: ASAP

Position Summary

The CRM Business Analyst is responsible for organizing and analyzing marketing and customer data, helping sales and marketing teams deepen their market influence, and building long-lasting customer relationships.

Responsibilities

• Collaborating with business staff to thoroughly understand the needs to be supported by the information systems and technology.
• Determining how changes to the project will affect the business and systems.
• Providing recommendations regarding the evolution of the system.
• Responding to inquiries and providing advice to the client regarding current and potential system inputs, processes, and outputs.
• Negotiating plans and timeframes, ensuring that clients understand the anticipated result.
• Developing and communicating detailed specifications for implementation.
• Producing reports, timelines, and graphics to communicate expectations and progress to management, customers, investors, and other relevant parties.
• Maintaining and ensuring proper documentation and coordinating or performing testing of system modifications.
• Collaborating with the Project Manager to ensure the needs of the client have been met.
• Researching and analyzing the nature, effect, and results of system difficulties.
• Satisfying data sampling, project analysis, testing verification, and other user requests from existing client databases.
• Acting as liaison with Information Technology and/or outside vendors to support relevant systems.
• Maintaining a current understanding of industry standards, trends, and best practices through industry and other professional networks.

Education Requirements

• Bachelor's degree in Computer Science, Computer Information Systems, or 5+ years in a related technology area.

Experience Requirements

• 5+ years of experience in Microsoft 365 Dynamics development
• 5+ years of experience in Microsoft 365 Dynamics administration
• Practical experience with Microsoft 365 services
• Practical experience in Agile, DevOps methodologies

Special Knowledge, Skills, and Abilities

• Dynamics best practices
• Application development best practices
• Ability to process complex problems and complex data
• Professional presentation and communication
• CI/CD Principles
• Azure DevOps practices
• High-level customer service