Job Details

Respond to customer inquiries via phone, email, and in person regarding billing, service issues, and general utility questions. Process new service applications, transfers, and service disconnections/reconnections. Explain utility rates, fees, and policies to customers in a clear and professional manner. Investigate and resolve billing discrepancies, including high consumption and meter-related concerns. Coordinate service orders with field staff, including meter services and work orders. Maintain accurate customer account records in the utility billing system. Process payments and assist customers with payment arrangements when applicable. Assist with customer notifications such as service interruptions, meter installations, or policy updates. Handle customer complaints with professionalism and escalate issues when necessary. Ensure compliance with company policies, procedures, and applicable regulations. Requirements: High school diploma or equivalent required Minimum of 2 years of c...Customer Service Representative, Customer Service, Representative, Utility, Retail, Staffing, Billing