Job Details

We are looking for an Experienced Guest Services Agent to join our team! This is a dual role that will work shifts both as a Marriott Front Desk Agent and as a 'AYS' Telephone Operator. Position Summary: This is a Dual Front Office role, working shifts as a Front Desk Agent or as a 'At Your Service' phone operator, with role scheduled based on business demands. As a Front Desk Agent, you are responsible for greeting and registering guests in a warm and welcoming manner, delivering excellent guest service to elevate every aspect of their stay, and anticipating guest needs to create a personized and memorable experience. As the At Your Service Phone Operator you are responsible for providing exceptional customer service by promptly answering to guests over the phone and through in-room dining orders. This role involves answering guest inquiries using professional telephone etiquette, processing work order requests to the appropriate department, and ensuring a positive guest experience ...Guest Service, Hotel, Agent, Guest, Customer Service, Operations