Job Details

Bilingual Surgical Coordinator

Minivasive Pain and Orthopedics is looking for a full-time Bilingual Surgical Coordinator to join the team! The Surgical Coordinator is responsible for managing the scheduling of surgical procedures while ensuring a seamless experience for patients. This role involves coordinating hospital procedures based on provider orders, verifying necessary authorizations, and maintaining accurate documentation.

Essential functions include:

• Schedule and coordinate surgical procedures in alignment with provider instructions and patient diagnoses.
• Communicate with patients to provide pre-operative instructions and answer inquiries.
• Obtain and verify necessary authorizations before scheduling surgeries.
• Follow up on canceled or no-show appointments, ensuring rescheduling as needed.
• Coordinate patient transportation for procedures when necessary.
• Submit information to the verification department for pre-authorization.
• Manage appointment scheduling, patient follow-ups, and documentation updates.
• Ensure accurate and complete patient records in the electronic medical system (eCW).
• Process prescriptions by fax or email to the appropriate pharmacy.
• Answer phone calls, address inquiries, and provide excellent customer service.
• Maintain daily logs of patient office visits and scheduled surgeries.
• Adhere to HIPAA guidelines and maintain patient confidentiality.
• Perform other related tasks as needed.

Knowledge, skills, and abilities include:

• Strong clinical knowledge, exceptional organizational skills, and outstanding customer service abilities.
• Knowledge of administrative and clerical processes, including record management and office procedures.
• Solid computer skills, with experience in Microsoft Office Suite (Outlook, Word, Excel) and eCW.
• Solid attention to detail, ensuring accuracy in scheduling and documentation.
• Ability to work independently with minimal supervision.
• Strong verbal and written communication skills, with the ability to interact professionally with patients and staff.

Education and experience:

• High School diploma or GED.
• One (1) year of experience in a medical office scheduling setting.
• Travel between facilities as needed.

Compensation to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data. Employment for this position is contingent upon the successful completion of a background check and drug screening.