Job Details

Bilingual Medical Receptionist

Townsen Memorial Surgery Center-Kingwood is looking for a Bilingual Medical Receptionist to join our team! Medical Receptionist's duties and work encompass many tasks such as greeting patients, scheduling appointments, performing clerical duties, and providing medical procedural support. Exhibits professionalism at all times while answering inquiries and providing information to the general public, visitors, patients, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization. Supports medical staff by completing administrative requirements as assigned.

Essential Functions:

• Demonstrates customer service standards (smiles and makes eye contact, greets each patient and visitor, seeks out patient and visitor contact, displays appropriate body language at all times, take 5 minutes each day to go above and beyond for one patient or visitor, honor diversity and thanks each customer/patient)
• Greet patients as they arrive into facility and provide them with appropriate information
• Assist patients to complete all necessary forms and documentation
• Ensure completeness and accuracy of patients' forms and logs all demographics in EMR system
• Update patients' information into database
• Move patients through appointments as scheduled. Keep patient appointments on schedule by notifying provider of patients' arrival
• Respond and comply to requests for information including sending faxes and e-mails
• Answer telephone and deal with inquiries
• Transfer calls as required
• Direct calls and messages to appropriate medical office staff
• Maintains patient accounts by obtaining, recording, and updating personal and financial information into e-clinical
• Obtains revenue by recording and updating financial information; recording and collecting patient charges
• Call patients and remind them of their appointments
• Keeps patients' family's informed of patient status
• Schedule and reschedule patients' appointments
• Update appointment calendars
• Creates and labels appropriate charts for patient's
• Manage filing and record keeping activities; obtains all necessary documents related to the patient chart as needed
• Coordinates mail flow in and out of office
• Maintain stock of forms and office supplies
• Ensure reception area is well maintained, neat and clean, including the magazines
• Ensures all vendors and visitors are signed in and processed according to facility policy
• Performs other related duties as assigned

Knowledge, Skills, and Abilities:

• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology
• Knowledge of computer and relevant software applications
• Strong computer skills with proficiency in Microsoft Office, including Outlook, Excel, and Word
• Strong attention to detail: being careful about detail and thorough in completing work tasks
• Has self-control to maintain composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in difficult situations
• High stress tolerance: accepting criticism and dealing calmly and effectively with high stress situations
• Ability to adapt with flexibility: being open to change (positive or negative) and to considerable variety in the workplace
• Ability to work independently by guiding oneself with little or no supervision and depending one oneself to get things done
• Ability to maintain effective and organized systems to ensure timely patient flow
• Must be able to multi-task while on the job
• Must be task-oriented and have organizational skills
• Excellent, polished patient interaction skills. Ability to communicate professionally with patients
• Exceptional customer service and phone etiquette
• Energetic with a desire to learn and develop new skills

Education and Experience:

• High School Diploma or its equivalent
• One (1) year of experience in customer service
• Basic Life Support (BLS) Certification

Benefits:

• 3 Medical Plans
• 2 Dental Plans
• 2 Vision Plans
• Employee Assistance Program
• Short- and Long-Term Disability Insurance
• Accidental Death & Dismemberment Plan
• 401(k) with a 2-year vesting
• PTO + Holidays