Job Details

Police DispatcherPrimary Purpose: Receive emergency and non-emergency calls and reports, monitor video surveillance systems and dispatch security personnel according to district procedures. Relay information based on the nature and urgency of the situation and respond appropriately.Education/Certification:High school diploma or GEDSpecial Knowledge/Skills:Effective telephone and communication skillsAbility to receive and give verbal instructions clearly and effectivelyAbility to concentrate on a task and remain alert during long periods of routine activityAbility to perform multiple tasks simultaneously, make quick decisions and apply established general parameters to specific situationsAbility to read and interpret documents, including safety rules, operating and maintenance instructions and procedures manualsProficient map reading skillsMust obtain TCOLE Telecommunicator License within statutory time requirementExperience:One (1) year experience in public safety telecommunications preferredMajor Responsibilities and Duties:Communication:Maintain continuous radio contact with police and security officer.Dispatch security personnel for intrusion or trespass, fire alarms and emergency situations.Relay information and messages to and from emergency sites, departments, outside agencies and to all others requiring notification.Monitor district/campus activity using video surveillance equipment and alarm systems to detect emergency situations.Identify and respond to developing situations alerting appropriate district staff, authorities and emergency personnel according to established procedures.Coordinate with other enforcement agencies or departments to obtain additional help as needed.Notify maintenance personnel of after-hours systems alarms.Help ensure the safety of Aldine students to positively impact student achievement.Reports/Records:Record details of calls, dispatches and messages in accordance with district standards and federal, state and local requirements.Compile, maintain and file all reports, records and other documents as required.Other:Maintain confidentiality of information.Perform other duties as assigned by the Police Sergeant, Chief of Police, and Superintendent of Schools.Supervisory Responsibilities: NoneEvaluation: The Police Telecommunication/Dispatcher's evaluation is a responsibility resting with the Dispatch Supervisor. An evaluation shall be completed in writing at least once during the course of each school year.Work Environment:Mental Demands: Work with frequent interruptions, maintain emotional control under stressTools/Equipment Used: Standard office equipment including personal computer and peripherals.Posture: Frequent sitting and standing; occasional bending/stooping, pushing, /pulling, and twistingMotion: Repetitive hand motions; frequent keyboarding and use of mouse; occasional reachingLifting: Occasional light lifting and carrying (less than 15 pounds)This document describes the general purpose and responsibilities assigned to this job and is not an exhaustive list of all responsibilities and duties that may be assigned or skills that may be required.